Unit 4 outcome 2

Question 1

List Management strategies

Answer 1

Staff training and motivation.
Change in management style or skills.
Increased in investment in technology.
Improve quality in production.
Cost cutting.

Question 2

Define leadership

Answer 2

The process of positively influencing and encouraging individuals to set and achieve objectives.

Question 3

List Domestic opportunities

Answer 3

Multiple branding
Mergers and acquisitions
Product differentiation

Question 4

List Global opportunities

Answer 4

Exporting
Partnering with an oversea business
Online shopping

Question 5

List the Principles of learning organisation

Answer 5

Personal Mastery
Shared Vision
Team Learning 
Mental Models
Systems Thinking

Question 6

List Overcoming Employee Resistance (Low Risk)

Answer 6

Communication
Empowerment
Support
Incentives

Question 7

Staff training

Answer 7

The process of teaching staff how to do their job efficiently, boosting their knowledge and skills. It can be completed on the job or off the job

Question 8

Staff motivation

Answer 8

What drives employees to apply effort over a sustained period of time.

Question 9

Management styles or skills

Answer 9

A manager’s behaviour and attitude when making decisions, directing and motivating staff, and implementing plans to achieve business objectives.

Question 10

Increased investment in technology

Answer 10

Applications of knowledge that change people’s lives and change the way in which a business operates.

Question 11

Improving quality in production

Answer 11

The degree of excellence of goods or services and their fitness for a stated purpose.

Question 12

Initiating lean production techniques

Answer 12

Lean production improves the efficiency and effectiveness of operations by eliminating waste and improving quality.

Question 13

Personal Mastery

Answer 13

where individuals within the business undertake continual learning

Question 14

Shared Vision

Answer 14

being able to develop a vision that the people within the business believe in

Question 15

Team Learning

Answer 15

the process of building and developing a team’s capacity to create results that its members truly desire

Question 16

Mental Models

Answer 16

deeply ingrained assumptions, of how people view and understand the business world

Question 17

Systems Thinking

Answer 17

evaluate the business as a whole, rather than separate parts

Question 18

learning organisation

Answer 18

monitors and interprets its environment, seeking to improve its understanding of the interrelationship between its actions

Question 19

Unfreezing

Answer 19

where management prepare the people and the business for change

Question 20

Changing

Answer 20

where the change actually takes place and is implemented

Question 21

Refreezing

Answer 21

the final stage of the planned change process and is designed to maintain
momentum for the change and ensure it is implemented for the long term

Question 22

LR) Communication

Answer 22

the transmission of information from sender to receiver with provision of feedback

Question 23

LR) Empowerment

Answer 23

involving employees in the change process to help them get on board with the change

Question 24

LR) Support

Answer 24

providing emotional and functional support for employees that are facing hardships due to the change.

Question 25

LR) Incentives

Answer 25

negotiating with resistors and offering them rewards in exchange for acceptance of change

Question 26

HR) Manipulation

Answer 26

the skilful or devious exertion of influence over someone to get them to do what you want

Question 27

HR) Threat

Answer 27

where the manager demands employees to embrace the change or face negative consequences

Question 28

Management skills

Answer 28

communicating, delegating, planning, leading, decision-making and interpersonal skills.