Outcome 2.2 Flashcards
Training
The process of teaching staff how to do their job more efficiently and effectively by boosting their knowledge and skills
On the job training
occurs when employees learn a specific set of skills to perform particular tasks within the workplace.
Off the job training
occurs when employees learn skills in a location away from the workplace.
Performances management
a focus on improving both business and individual performance through relating business performance objectives to individual employee performance objectives. This includes appraisal, Management by objectives, employee self-evaluation and employee observation.
Appraisal
the formal assessment of how efficiently and effectively an employee is performing their role in the business
Management by objectives
a process by which management and employees agree on a set of goals to each employee, with all contributing to the objectives of the business as a whole
Self evaluation
A process whereby employees carry out a process of self-assessment, based on a set of agreed criteria
Employee observation
a strategy where a variety of opinions on the performance of employees is sought with the aim of arriving at a more comprehensive picture of past and current performance
Termination
The ending of the employment of an employee
Retirement
occurs when an employee decides to give up full-time or part-time work and no longer be part of the labour force
Resignation
the voluntary ending of employment by the employee ‘quitting’ their job
Redundancy
occurs when a person’s job no longer exists, usually due to technological changes, a business restructure or a merger or acquisition
Dismissal
occurs when the behaviour of an employee is unacceptable and a business terminates their employment
Unfair dismissal
when an employee is dismissed because the employer has discriminated against them in some way, such as firing someone because she is pregnant
Entitlement issues
the rights to benefits that employees have when leaving the workplace, either on a voluntary or an involuntary basis
Transition issues
the process or a period of changing from one job to another
Trade unions
organisations formed by employees in an industry, trade or occupation to represent them in efforts to improve wages and the working conditions of their members
Employer association
organisations that represent and assist employer groups
Fair work commission
Australia’s national workplace tribunal that has a number of responsibilities under the Fair Work Act
Awards
a legally binding document determined by the Fair Work Commission that sets out minimum wages and conditions for whole industries or occupations
Penalty rates
additional wages paid to employees who work outside of normal working hours
Enterprise agreement
an agreement on pay and conditions of work made at the workplace level and negotiated between groups of employees (or represented by their union) and employers
Common law individual
covers those employees who are not under any
Award or collective/enterprise agreements
Disputes
a result of disagreements or dissatisfaction between individuals and/or groups
Strike
occurs when employees withdraw their labour for a period of time in pursuit of improvements in their employment conditions
Lockout
occurs when employers close the workplace for a period of time as a means of applying pressure to employees during a period of industrial conflict
Negotiation
a method of resolving disputes whereby discussions between the parties result in a compromise and a formal or informal agreement about a dispute
Grievance procedure
a formalised set of steps whereby the employee and employer can resolve matters relating to complaints about wages, hours, working conditions or disciplinary action
Mediation
the confidential discussion of issues in a non threatening environment, in the presence of a neutral, objective third party, who helps the parties in dispute to work towards an agreement, but does not offer suggestions or solutions
Arbitration
a means of dispute resolution involving an independent third party (such as a commissioner of the Fair Work Commission) hearing both arguments in a dispute and determining the outcome
Conciliation
A process that occurs when a third party participates in the resolution of a dispute and attempts to resolve the differences through discussion
