Outcome 2.2

Question 1

Training

Answer 1

The process of teaching staff how to do their job more efficiently and effectively by boosting their knowledge and skills

Question 2

On the job training

Answer 2

occurs when employees learn a specific set of skills to perform particular tasks within the workplace.

Question 3

Off the job training

Answer 3

occurs when employees learn skills in a location away from the workplace.

Question 4

Performances management

Answer 4

a focus on improving both business and individual performance through relating business performance objectives to individual employee performance objectives. This includes appraisal, Management by objectives, employee self-evaluation and employee observation.

Question 5

Appraisal

Answer 5

the formal assessment of how efficiently and effectively an employee is performing their role in the business

Question 6

Management by objectives

Answer 6

a process by which management and employees agree on a set of goals to each employee, with all contributing to the objectives of the business as a whole

Question 7

Self evaluation

Answer 7

A process whereby employees carry out a process of self-assessment, based on a set of agreed criteria

Question 8

Employee observation

Answer 8

a strategy where a variety of opinions on the performance of employees is sought with the aim of arriving at a more comprehensive picture of past and current performance

Question 9

Termination

Answer 9

The ending of the employment of an employee

Question 10

Retirement

Answer 10

occurs when an employee decides to give up full-time or part-time work and no longer be part of the labour force

Question 11

Resignation

Answer 11

the voluntary ending of employment by the employee ‘quitting’ their job

Question 12

Redundancy

Answer 12

occurs when a person’s job no longer exists, usually due to technological changes, a business restructure or a merger or acquisition

Question 13

Dismissal

Answer 13

occurs when the behaviour of an employee is unacceptable and a business terminates their employment

Question 14

Unfair dismissal

Answer 14

when an employee is dismissed because the employer has discriminated against them in some way, such as firing someone because she is pregnant

Question 15

Entitlement issues

Answer 15

the rights to benefits that employees have when leaving the workplace, either on a voluntary or an involuntary basis

Question 16

Transition issues

Answer 16

the process or a period of changing from one job to another

Question 17

Trade unions

Answer 17

organisations formed by employees in an industry, trade or occupation to represent them in efforts to improve wages and the working conditions of their members

Question 18

Employer association

Answer 18

organisations that represent and assist employer groups

Question 19

Fair work commission

Answer 19

Australia’s national workplace tribunal that has a number of responsibilities under the Fair Work Act

Question 20

Awards

Answer 20

a legally binding document determined by the Fair Work Commission that sets out minimum wages and conditions for whole industries or occupations

Question 21

Penalty rates

Answer 21

additional wages paid to employees who work outside of normal working hours

Question 22

Enterprise agreement

Answer 22

an agreement on pay and conditions of work made at the workplace level and negotiated between groups of employees (or represented by their union) and employers

Question 23

Common law individual

Answer 23

covers those employees who are not under any
Award or collective/enterprise agreements

Question 24

Disputes

Answer 24

a result of disagreements or dissatisfaction between individuals and/or groups

Question 25

Strike

Answer 25

occurs when employees withdraw their labour for a period of time in pursuit of improvements in their employment conditions

Question 26

Lockout

Answer 26

occurs when employers close the workplace for a period of time as a means of applying pressure to employees during a period of industrial conflict

Question 27

Negotiation

Answer 27

a method of resolving disputes whereby discussions between the parties result in a compromise and a formal or informal agreement about a dispute

Question 28

Grievance procedure

Answer 28

a formalised set of steps whereby the employee and employer can resolve matters relating to complaints about wages, hours, working conditions or disciplinary action

Question 29

Mediation

Answer 29

the confidential discussion of issues in a non threatening environment, in the presence of a neutral, objective third party, who helps the parties in dispute to work towards an agreement, but does not offer suggestions or solutions

Question 30

Arbitration

Answer 30

a means of dispute resolution involving an independent third party (such as a commissioner of the Fair Work Commission) hearing both arguments in a dispute and determining the outcome

Question 31

Conciliation

Answer 31

A process that occurs when a third party participates in the resolution of a dispute and attempts to resolve the differences through discussion