Outcome Term 1(2) Flashcards
Area of management
Operations
Finance
Human resources
Sales and marketing
Technology support
What are the management Style?
Autocratic
Persuasive
Consultative
Participative
Laissez-faire
What are the Management Skill
Communicating
Delegating
Planning
Leading
Decision-Making
Interpersonal
Relationship between management style and skills
Management style is the behaviour and attitude of the manager when making decision, when directing and motivating staff, and when implementing plans to achieve business objectives. On the other hand, Management skill is the abilities or competencies that manager use to achieve business objectives.
Corporate culture
The values, ideas, expectations and beliefs shared by member of the business
Decision making process
Develop objectives and criteria
Outline the facts
Identify alternative solutions
Analyse the alternatives
Choose one alternative and implement it
Official corporate culture
Can be revealed officially in the policies objectives or slogans of a business
Real corporate culture
Unwritten or informal rules that guide how people behave such as the way they dress, language use and the staff treat each other and customer
Autocratic
One where the manager tells staff what decision have been made
Persuasive
Where the manager attempts to ‘sell’ decision made
Consultative
One where the manager consult employees before making decision
Participative
One where the manager unites with staff to make decisions together
Laissez-faire
One where the employees assume total responsibility and control of workplace operation
Communicating
The ability to transfer information from a sender to a receiver, and to feedback
Delegating
The ability to transfer authority and responsibility from a manger to an employee to carry out specific activities
Planning
The ability to define business objectives and decide in the methods or strategies to achieve them
SWOT analysis
The identification and analysis of the internal strength and and weaknesses of the business and the opportunities in, and threats from, the external environment
Leading
The ability to influences motivate people to work towards the achievement of business objectives
Interpersonal skill
The ability to deal with people and build positive relationships with staff
Define operations and how it helps meet objectives
The area of the business that produces the goods and services.
Having a quality product that is made efficiently improves business competitive and meet objectives around sales, market share, productivity and profit
Define Finance and how it helps meet objectives
The area responsible for managing the money and budgets of the business.
It is important that the business is able to manage its finances well so profit can be achieved
Define Human resource and how it helps meet objectives
The area that manages the relationship between the employee and the business.
Having skilled employees that are motivated and performing at a high level helps a business achieve their objectives
Define Sale and marketing and how it helps meet objectives
The area responsible for promoting the business and its product and to sell them to potential customers
The more promotion will attract more customer which can help achieve more profit
Define Technology support and how it helps meet objectives
The area responsible for implementing and maintaining the technologies within the business
Technology improve productivity, quality, communication, work life balance and sales and marketing area of the business
Decision making
The ability to select the most appropriate course of action from a range of alternatives
Strategies for corporate culture
Communicating desired values to staff.
Changing the style of dress and language used in the workplace.
Rewarding employees who shows appropriate values
Elements of corporate culture
Values and practices
Symbols
Rituals, rites and celebrations
Heroes or champions
