UNIT 4 - Chap 20: Achieving quality production

Question 1

Why is quality important? (5)

Answer 1

1. Establishes a strong brand image ​
2. Helps build brand loyalty ​
3. Maintains a good reputation ​
4. Increases Sales ​
5. Gives Competitive advantage

Question 2

What is quality?

Answer 2

Quality means to produce a good or service which meets customer expectations​

Question 3

What is quality control?

Answer 3

QC is the checking for quality at the end of the production process. It uses quality inspectors as a way of finding faults. ​

Question 4

What is quality assurances?

Answer 4

QA involves Checking the standard throughout and at all stages of the production process by employees. ​

Question 5

What is total quality control?

Answer 5

Total Quality Management is the continuous improvement of products and processes by focusing on quality at each and every stage of production – it is a Japanese management tool.

Question 6

What are the benefits of quality control? (2)

Answer 6

1. Tries to eliminate faults or errors before the customer receives the product or service ​
2. Less training is required for the workers as inspectors are employed to check quality ​

Question 7

What are the drawbacks of quality control? (2)

Answer 7

1. Identifies faulty products at the end but doesn’t find out the problem and so difficult to solve problem. ​
2. As quality is checked at end, the product may have to be scrapped if it has faults, causing higher costs ​

Question 8

What are the benefits of quality assurances? (2)

Answer 8

1. Tries to eliminate faults or errors at all stages of production, so saves costs ​

2.There are fewer customer complaints ​

Question 9

What are the drawbacks of quality assurances? (2)

Answer 9

1. Expensive to train ALL employees to check the quality of their own work at each production stage ​
2. Relies on ALL employees to be committed to checking quality. If one doesn’t, it will impact overall quality​

Question 10

What are the benefits of total quality control? (2)

Answer 10

1. It aims for ‘zero faults’ and so this increases customer satisfaction​
2. Production costs should be lower as there is less wastage from faulty products ​

Question 11

What are the drawbacks of total quality control? (2)

Answer 11

1. It is expensive to train all employees to check the product or service. ​
2. Relies on ALL employees to be committed to checking quality. If one doesn’t, it will impact overall quality​

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