Unit 4

Question 1

Which sub areas are in IATA Area 1?

Answer 1

North Atlantic, Mid Atlantic, South Atlantic

Question 2

Which sub areas are in IATA Area 2?

Answer 2

Europe, Middle East, Africa

Question 3

Which sub areas are in IATA Area 3?

Answer 3

Asia and South West Pacific

Question 4

What does OPEN mean on an E-ticket?

Answer 4

Flight coupon is good for passage

Question 5

What does USED mean on an E-ticket?

Answer 5

Flight coupon has been used

Question 6

What does RFND mean on an E-ticket?

Answer 6

Flight coupon has been refunded

Question 7

What does VOID mean on an E-ticket?

Answer 7

Flight coupon has been voided

Question 8

Name 3 benefits of an E-ticket

Answer 8

• An E-ticket will cost approx €1 to process in comparison to a paper ticket which costs approx €10
• Ticket coupons are issued electronically- therefore there is not charge to the customer for lost tickets and no paperwork to be completed
• Last minute booking customers do not need to go to the ticket desk to pick up tickets, as they would have to do with paper tickets.