Unit 3

Question 1

What is a Selectee?

Answer 1

A person who has failed to answer all Security Questions to the satisfaction of the check-in agent.

Question 2

What weight is given to Women on the check in sheet?

Answer 2

70KG

Question 3

What weight is given to Men on the check in sheet?

Answer 3

88KG

Question 4

What weight is given to Children on the check in sheet?

Answer 4

35KG

Question 5

What weight is given to Infants on the check in sheet?

Answer 5

NIL

Question 6

What is a No Show Passenger?

Answer 6

A Passenger who has a confirmed reservation and fails to show up for their flight

Question 7

When is a Limited Release Tag used? (2 reasons)

Answer 7

• When the customer checks in anything that is not packed like a suitcase e.g. golf clubs or a bike
• When the customer presents baggage at check-in which is noticeably damaged prior to being place in the Airline’s custody

Question 8

When is a Heavy Tag used? (2 reasons)

Answer 8

• When the bag weighs over 20KG

- When small items weigh more than would be anticipated

Question 9

When is a Standby Tag used? (3 reasons)

Answer 9

• Standby passengers who are not guaranteed a seat
• Nervous flyers
• Standby staff

Question 10

What is the purpose of a Standby Tag?

Answer 10

This tag enables the bags to be kept separate in case of subsequent change to their status.

Question 11

What is the purpose of a Last Bag Tag?

Answer 11

To indicate to the Ramp Agent that this is the last bag checked-in.