Travel Industry Terminology

Question 1

Airline Alliance

Answer 1

Airlines grouped together in order to gain a stronger identity and larger market share

Question 2

Apron

Answer 2

The entire tarmac area outside the terminal building used for embarkation and disembarkation.

Question 3

Ramp

Answer 3

The entire tarmac area outside the terminal building used for embarkation and disembarkation.

Question 4

Airside

Answer 4

The passenger and cargo area of the airport beyond customs and immigration. Access is restricted to employees who hold security passes and arriving/departing passengers

Question 5

Aircraft Dispatcher

Answer 5

The person responsible for the aircraft before departure and after arrival

Question 6

Air Pocket

Answer 6

A region of low pressure that can cause an aircraft to lose height suddenly

Question 7

Auxiliary Power Unit

Answer 7

An additional source of power built into the aircraft

Question 8

APU

Answer 8

Auxiliary Power Unit. An additional source of power built into the aircraft

Question 9

Altitude

Answer 9

The height of an aircraft above sea level.

Question 10

Ambulift

Answer 10

A vehicle used to transport disabled/special needs passengers to and from the aircraft

Question 11

Assist Space

Answer 11

A defined area at each emergency door which is allocated for Cabin Crew to stand in for the purpose of evacuating passengers during an emergency situation without causing obstruction to the exit

Question 12

Attestation

Answer 12

A certificate confirming completion of Cabin Crew Initial Safety Training

Question 13

Brace Position

Answer 13

A position adopted when seated by all cabin crew members and passengers in the event of an emergency landing. The position helps to minimise injuries, which result from body movements.

Question 14

Bustle

Answer 14

Slide/slide raft stowage box at the base of main aircraft doors

Question 15

Bowser

Answer 15

Refuelling vehicle

Question 16

Block Time

Answer 16

The entire time the plane in in motion

Question 17

Customs

Answer 17

Officials who controls the import and export of taxable items in any country

Question 18

Carrier

Answer 18

The Airline

Question 19

Charter Airline

Answer 19

Operates for the package holiday market

Question 20

Cruising Height

Answer 20

The height at which the aircraft is level

Question 21

Cabin Altitude

Answer 21

Pressure inside the aircraft cabin

Question 22

Consolidator

Answer 22

A Travel Agent or Company that sells discounted fares on scheduled Airlines

Question 23

Code Share

Answer 23

When two airlines share the same flight there will be two different flight numbers however they will both share the same aircraft.

Question 24

Consul

Answer 24

A government official, stationed in a foreign country who represents the interests of the nationals of the represented country when they are in the foreign country

Question 25

Crew Resource Management

Answer 25

The effective utilisation of all available resources to achieve a safe and efficient operation.

Question 26

Deadheading

Answer 26

When Cabin Crew position as passengers on board the aircraft, either with their own company or travelling with another airline.

Question 27

Positioning

Answer 27

When Cabin Crew position as passengers on board the aircraft, either with their own company or travelling with another airline.

Question 28

Decompression

Answer 28

The gradual or rapid loss of cabin pressure

Question 29

Ditch

Answer 29

Emergency landing on water

Question 30

Drill

Answer 30

A sequence of actions

Question 31

Duty Period

Answer 31

The Cabin Crews working time as shown on their roster

Question 32

EU-OPS

Answer 32

European Union regulations for operation of an aircraft.

Question 33

First Officer

Answer 33

Co-Pilot

Question 34

Flight Dispatcher

Answer 34

The person responsible for planning and monitoring the progress of an aircraft journey

Question 35

General Declaration

Answer 35

The aircraft's health clearance document.

Question 36

Ground Speed

Answer 36

The actual speed of the aircraft above the ground

Question 37

Holding Pattern

Answer 37

The queue of aircraft waiting to land or take off

Question 38

Hypoxia

Answer 38

The lack of oxygen

Question 39

Inboard

Answer 39

Aircraft seats by the aisle

Question 40

Loadsheet

Answer 40

A document giving the basic weight of the aircraft plus furnishings, cargo, catering, baggage, passengers, crew and the fuel load.

Question 41

Layover

Answer 41

Time the crew spend between flights in a city other than their home base

Question 42

Manifest

Answer 42

A document detailing the passengers and cargo on board the aircraft

Question 43

Minimum Connecting Times

Answer 43

The shortest interval needed to transfer from one flight to another connecting flight

Question 44

Off-load

Answer 44

An item or passenger who is removed from the aircraft

Question 45

Out of Hours

Answer 45

When Cabin Crew have worked all the hours they are legally permitted to work

Question 46

Outboard

Answer 46

The Window Seats

Question 47

Operations

Answer 47

The department for controlling the movements of aircraft and crew

Question 48

Passenger Name Record

Answer 48

A detailed record of the passengers itinerary including their name and telephone number

Question 49

Schedule Flight

Answer 49

A flight that operates to an advertised time

Question 50

Seat Pitch

Answer 50

The distance between the row of seats

Question 51

Slot Time

Answer 51

The actual time of aircraft takeoff, as advised and approved by Air Traffic Control.

Question 52

Stand-by

Answer 52

When Crew are on call

Question 53

Ship Papers

Answer 53

All the legal papers

Question 54

Turnaround

Answer 54

Period of time between an aircraft landing and taking off again between sectors.

Question 55

Tug

Answer 55

Vehicle used to push or tow aircraft

Question 56

Transit

Answer 56

Stop en-route

Question 57

Transit Passenger

Answer 57

A passenger who arrives in one airport while on transit to another

Question 58

Taxi Way

Answer 58

The area marked by coloured lights and white lines, used for travel to and from the runway.

Question 59

Carvers

Answer 59

Skis used by intermediate and advanced skiers

Question 60

Off Piste

Answer 60

Skiing off the usual cleared ski runs in deep power snow