Unit 4

Question 1

What is training

Answer 1

the process of teaching new or existing employees the basic skills, knowledge, and behaviour they need to succeed

Question 2

what are the benefits of training

Answer 2

better job performance, fewer injuries, enhanced employer brand, greater employee engagement/satisfaction/retention

Question 3

what is negligent trainging

Answer 3

a claim that can be Brough upon an employer if an employee causes harm to a third party due to poor training

Question 4

what are the steps in developing a training program

Answer 4

training needs analysis, methods of instruction, validation, implementation, evaluation

Question 5

what are the three parts of training need analysis

Answer 5

organization analysis, person analysis, task analysis

Question 6

what is organization analysis

Answer 6

establishing training context by examining the strategic goals of the org, the organizational training climate, and the barriers to training

Question 7

what is person analysis

Answer 7

determining who will receive training, clarifying trainees existing KSA’s, and examining characteristics of trainees

Question 8

what is task analysis

Answer 8

identifying key job related tasks. determine performance standards, frequency, skills and knowledge required, conditions under which task is performed

Question 9

what are some methods of instruction

Answer 9

classroom teaching, on the job training, adventure based learning, tech enabled learning,

Question 10

what is the validation step

Answer 10

administer the program to a representative sample of employees to see if objectives are met

Question 11

what is the implementation step

Answer 11

implement training with the goal of maximizing the extent the training is transferred to the job. maximize by making the training similar to the job, providing practice opportunities, providing frequent feedback

Question 12

what is the evaluation step

Answer 12

evaluate how well the training program worked. assess reaction, assess learning, assess behaviour, assess results

Question 13

what is performance management

Answer 13

a system that defines, measures, and develops the performance of the workforce of an org

Question 14

what are the parts of the performance management process

Answer 14

organizational goals, employee objectives, monitoring and support, evaluation, consequence, repeat

Question 15

what are the benefits of performance management systems

Answer 15

strategic benefit aligns employee efforts and org goals, admin benefit informs administrative decision making, developmental benefits help employees grow within the org

Question 16

what are the main performance appraisal methods

Answer 16

alternation ranking method, forced distribution method, graphic rating scale, behaviourally anchored ranking scale,

Question 17

what are the main sources of appraisal information

Answer 17

peers, supervisor, subordinate, self

Question 18

what is 360 degree appraisal

Answer 18

using multiple rating sources when evaluating an employee. confidential and anonymous, provides detailed information, strengths and weaknesses are identified, but it is time consuming and can not be followed up on

Question 19

what are some errors in performance management

Answer 19

primacy effect, and recency effect

Question 20

What are the main learning styles

Answer 20

Auditory, Visual, Kinaesthetic Tactile

Question 21

what are the important legal aspects of training

Answer 21

Ensure training is related to job analysis and do not negatively impact any groups, ensure all groups have equal opportunity to be trained, avoid negligent training claims

Question 22

What is performance analysis

Answer 22

evaluating if there is a performance deficiency and deciding how to correct it. must distinguish between can’t do and won’t do problems

Question 23

what is programmed training

Answer 23

involves presenting information or questions, allowing trainee to respond, providing feedback based on response. Cuts training time by about a third but comes at a high cost

Question 24

what is informal training

Answer 24

any learning that occurs which is not designed or planned by an organization. typically through day to day interactions with mentors/colleagues

Question 25

what is performance appraisal

Answer 25

the formal relatively infrequent process when employees performance is evaluated and scored

Question 26

what are the three major purposes for performance management

Answer 26

aligns employee actions with strategic goals, vehicle for culture and change, provides input into other HR systems

Question 27

what is task performance and contextual performance

Answer 27

task performance is an individuals direct contribution to their job. context performance is an individuals indirect contribution to an org through social, psychological, and organizational behaviours