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Business 3/4 > UNIT - 3A Operations management > Flashcards

UNIT - 3A Operations management Flashcards

1
Q

What is the relationship between operations management and business objectives

A

Most business’ exist to generate a profit, which goes to the owners or is distributed to shareholders.

A business that effectively manages its production of goods and/or services productively and efficiently, the ratio of outputs should exceed the cost of inputs. If achieved, this will enable a business to deliver lower prices, subsequently gaining a competitive advantage over its competitors, and thus increasing profits.

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2
Q

Define Operations Management

A

Operations management is the coordination of inputs, processes and outputs within an organisation. It is concerned with converting materials and labor into goods and services as efficiently and effectively as possible to maximize the profit of an organisation

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3
Q

Define productivity in relation to operations management

A

Productivity is the ratio of output produced compared to the cost of inputs requires.

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4
Q

Define Business competitiveness

A

Business competitiveness is the ability for one company to out perform its rivals in the industry. If successful, this is known as having a competitive advantage.

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5
Q

What are factors which affect productivity

A
  • technology
  • equipment
  • Training
  • worker motivation
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6
Q

How can a business increase productivity

A

To improve productivity, the operations manager must ensure the most efficient use of the organisations inputs. - decrease the cost of materials

  • decrease the amount of wastage in the system
  • decrease number of errors made
  • decrease the time it takes to provide the services
  • decrease the cost of labour
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7
Q

what are key elements to the operations system

A

Inputs
Processes
Outputs

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8
Q

What are inputs

A

Inputs are the resources that go into producing the good and/or service.

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9
Q

What are examples of inputs

A
  • raw materials
  • component parts
  • facilities
  • machinery
  • time
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10
Q

What are processes

A

The actual methods and procedures that transform the inputs into finished outputs.

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11
Q

What are examples of processes

A
  • melting
  • mixing
  • blending
  • packaging
  • checking
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12
Q

Define outputs

A

Outputs are the final product presented to the customer either as a good or a service. This output can either be to the final end customer or to another business who may sell it.

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13
Q

What are the 7 characteristics of operations in a manufacturing business

A 
Output is a good
Output is tangible 
Production and consumption are separate 
Can be easily stored
Can be mass produced and standardised
Minimal customer contact
Mainly capital intensive production
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14
Q

What are the 7 characteristics of operations in a service business

A

Output is a service
Output is Intangible
Production and consumption occur at the same time
Difficult to store
Often customised to fit the customers needs
High degree of customer contact
Mainly labour intensive production

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15
Q

What are similarities between the operations of a service and manufacturing business

A 
Use techonology
Aim to make a profit
Deal with customers
Deal with supplier
Aim to produce quality output 
Aim to reduce cost 
Aim to reduce waste
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16
Q

Define CSR

A

CSR is the continued commitment by a business to contribute to economic development while taking into account an approach that is both ethical and socially responsible. It expresses a concern for how a business treats the environment, society and workers beyond what is required by law.

17
Q

How does CSR relate to operations

A

While the goal of the operations function is to produce an good and/or service in the most effective and efficient way, many business’ also aim to achieve this by ensuring that its production has a positive social and environmental impact. It is important the operations manager understands the CSR objectives of a business so they can align strategies to help achieve these objectives. For example, if the business has an objective to mimosa its impact on the environment

18
Q

How can a business apply CSR to inputs

A
  • ensure suppliers are behaving in a socially responsible manner
  • Supplies which are environmentally sustainable
  • workers conditions are satisfactory
  • renewable energy
  • reduce carbon footprint
  • simplify supply chains
  • use local suppliers
  • local employees
19
Q

How can a business apply CSR to processes

A
  • minimise waste during production
  • recycling resources
  • Treating staff with respect during procedures
  • Staff are not strained by duties
  • implementing quality systems
20
Q

How can a business apply CSR to outputs

A
  • Recycle any end products not sold
  • minimise packaging
  • good value for money
  • ethical dealings with customers in terms of returns/defects/replacements
  • honest marketing
21
Q

What are global considerations in operations

A
  • global sourcing of inputs
  • overseas manufacture
  • global outsourcing
22
Q

What is global sourcing of inputs

A

Utilising globalisation to obtain inputs such as raw materials, machinery, and labour from overseas in an aim to reduce costs.

23
Q

Why might a business globally source their raw materials from overseas

A

Raw materials may be cheaper than if they were to be sourced locally. In addition, if the quality is comparable to local materials then it is logical to source from overseas suppliers. This cost savings can help improve productivity and competitiveness for local business’ by lowering prices, and increase profitability.

24
Q

Why might a business globally source their machinery from overseas

A
  • Although it may be costly to obtain equipment and ship it to australia, often it may be ‘state of the art’ that can greatly improve quality and productivity
25
Q

What are the benefits of global sourcing inputs

A
  • The benefit of sourcing global inputs is that it typically reduces production costs and improves productivity, which allows business’ to lower prices and thus boost competitiveness. Subsequently, this will improve its profitability.
  • Enables business to have access to materials not in domestic country
26
Q

What are the disadvantages of global sourcing

A
  • Causes job loses or reduced hours of employment
  • May go against CSR
  • may reduce quality
  • may slow production due to delivery times
  • communication is difficult
27
Q

What is overseas manufacture

A

Due tot he cost of manufacture being relatively high in Australia, many business’ decide to manufacture their products overseas at a lower cost.

28
Q

What are the benefits of overseas manufacture

A
  • Due to the lower costs that come from manufacturing outside Australia, business’ are enabled to deliver lower prices, improved improved competitiveness and higher profitability.
  • Allows the business to benefit from skilled manufacturing employees that specialise in producing desired products
  • Allows businesses to mass produce standardised goods, increasing productivity
  • Lower set up cost if manufacturing company already exists
29
Q

What are the negatives of overseas manufacture

A
  • loss of jobs in Australia
  • can lengthen delivery
  • language barriers
  • concern for sweatshop labour
30
Q

What is global outsourcing

A

Global outsourcing is where a business uses separate organisations from around the world to undertake non-core business functions. This is typically done to reduce costs, improve quality or improve productivity.

31
Q

What are typical outsources for business’

A
  • IT support
  • Software development
  • Call centres
  • Finance and accounting
  • Research and analysis
  • Data entry
32
Q

What are the advantages of Global outsourcing

A
  • allows business to focus on core business activities

- can be cheaper

33
Q

What are disadvantages of Global Outsourcing

A
  • less control over the business

- can cut jobs in the local market

34
Q

What is Supply chain management

A

The management of the range of businesses/suppliers from which a business gets its inputs from and all intermediaries that are involved in getting the product to the end user. It concerns the flow of materials from suppliers, through the workplace and then to the end consumer.

Business 3/4 (8 decks)

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