UNIT 3 - 2B Managing Employees Flashcards
What are the areas of employee management
Motivation Training Performance management Termination pay and working conditions
Define Training
Training is focussed on an employees current job and is aimed at improving their skills, knowledge, attitudes and behaviour as an employee to allow their job to be done more efficiently and effectively than before.
Why is training important when achieving business objectives
If training is specifically aligned to business objectives, then then it is expected productivity and efficiency will increase in the relevant areas, and thus business objective will be achieved more effectively.
Define on the job training
On the job training is the learning and development of skills from current and/or existing employees within a business on how to perform this job more effectively and efficiently than before. On the job training usually occurs within business hours and may involve coaching, mentoring, job rotation, or job shadowing
What are 4 examples of on the job training
Coaching - being taught how to perform a job
Mentoring- Watching employee perform job and learn from experience
Job rotation - completing number of jobs within the field to see how they interconnect
Job shadowing - Following and experienced worker for a few days, watching what they do and how they do it
What re the advantages of on the job training
reduced cost
Learn specific skills and knowledge directly related to the job
learn ‘tricks of the trade’
motivational for coach/mentor to be valued
adds to business production (producing goods while learning)
What are disadvantages of on the job training
May produce sub - standard production in the long term
May learn bad tricks/short cuts from existing employees
Unlikely to learn broader skills and knowledge
Unlikely to develop networks with other business’
Define off the job training
off the job training is developing and learning skills from professionals away from/outside of the business as to how the employee can perform their job more efficiently and effectively than before. Off the job training usually involves conferences, workshops, courses and lectures that take place outside the business / business normal hours
Give examples of off the job training
Conferences workshops lectures tafe university qualifications on-line tutorials courses
What are the advantages off the job training
Less likely to be distracted by the work environment
Develop employee morale to be selected for off-the -job training
may develop broader skills and social networks
May learn additional knowledge
may return with accredited skills and qualifications
What are disadvantages of off-the-job training
Increased cost/expense of training programs
Cost in terms of employee absence from work
when return to work may be difficult to integrate skills which fit in with the workplace
Team employees may continue old practices in defiance of new approaches
Define performance management
Performance management is an assessment of employee’s present work performance and how this cn be directed in the future to achieve both business and employee objectives.
How is performance management connected to achieving business objective
If both business and individual goals are aligned the evaluation of performance management can help keep a business on track to achieve its strategic objectives.
what re the 4 strategies to improve employee performance
performance appraisal
Management by objectives
Self-evaluation
Employee observation
What is performance appraisal
a performance appraisal, also referred to as a performance review or evaluation, is a method by which the job performance of an employee is documented and evaluated against pre-determined standards
What is the purpose of performance appraisal in a business
- Gives insight into an individuals performance
- Gives the ability to compare employees
- Find out employees strengths and weaknesses
Define Management by objectives
Management by objectives is a strategy that aims to improve performance of a business by clearly defining objectives that are agreed to by both management and employees. An important part of MBO is the measurement and comparison of he employees actual performance within objectives set.
Define Self-evaluation
The purpose of self-evaluation is to get the individual to reflect on their performance prior to manager/employee discussion.
Define employee observation
In order to preempt the discussion between ye manager and employees abut an employees present perforce and how this could be developed, the employees could be obersved and recorded with or without the employee’s knowledge.
What is the role of employees int he workplace
- Perform duties with proper care and diligence
- Follow safety procedures
- Obey lawful, reasonable order in terms of the contract
- Be loyal, and serve faithfully
- Account for all money and property received
- Not misuse confidential information
What is the role of employers in the workplace
- Provide pay and working conditions which at the least meet the national minimum standards
- Provide a safe and healthy workplace
- comply with legal regulations
- provide appropriate training for employees
- set up employees to do the very best in their work
What is the main role of the human resource manager in the workplace
Human resource managers are involved in the ongoing management of the employee-employer relationship. They are concerned with managing employees and all aspects of their working relationship with the business., and balancing employee and employer objectives.
How would human resource managers achieve their role
- negotiating with employees and/or their reps. on issue of pay and the workplace.
- Act as a mediating group between the interests of employer and employee
- maintain positive working conditions so that opportunities for disputes to develop are reduced
What is a union and provide an example
A union is an organisation formed to represent and protect the rights of employees in a particular industry. an example of a union is the Australian Council of trade unions, which represents and protects the right of employees within the trade industry.
what is the role of unions in the workplace
- representation
- advice
- contract bargaining
- united action
Define employer associations and provide an example
employer associations are groups of employers who unite to promote their common interests, as well as to share information, advice and support each other. An example of an employee association is the Australian Retail Association
