Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Business 3/4 > UNIT 3 1B - Managing > Flashcards

UNIT 3 1B - Managing Flashcards

1
Q

Define the autocratic management style

A

A management style where the leader dictates policies and procedures, decides the objectives that are to be achieved and directs all these activities to achieve these objectives without any meaningful participation by employees. It is a one way communication system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Identify two key features of an autocratic management style

A
  • One way communication

- Leader dictates all procedures without any meaningful participation from employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are two advantages of autocratic management style

A
  • Manager retains all control

- Time used efficiently as there is no discussion/consultation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are 2 disadvantages of the autocratic management style

A
  • No employee input and therefore decisions cannot be enhanced
  • Employees aren’t empowered and it can create low moral
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Define the persuasive management style

A

A management style where the manager attempts to convince employees that their decisions are right. Authority and control are retained by the manager and there is no employee input in decisions . The communication is one way

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Identify two key features of the persuasive management style

A
  • Manager attempts to convince employees that their decisions are right
  • one way communication
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are three advantages of the persuasive management style

A
  • managers gain trust and support through persuasion
  • Employee moral may be higher than autocratic
  • Quick and effective
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is a disadvantage of the persuasive management style

A
  • Communication remains one way, so still no opportunity to enhance decision making and build trust with employees
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Define the consultative management style

A

A management style where the manager recognises the importance of good relationships with their employees and consults with staff on issues before making the final decision themselves. It involves two way communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are two key features of the consultative management style

A
  • Two way communication

- Manager consults with staff on issues before making the final decision themselves

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Why are advantages of the consultative management style

A
  • Asking for suggestions broadens the pool of idea so the decision making can be enhanced
  • Seeking employee inputs boosts their satisfaction and motivation levels
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

what are two disadvantages of a consultative management style

A
  • Time taken to consult can slow down the decision making process
  • Some employees suggestions may be ignores which could cause resentment
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Define Participative management style

A

This is a style where the manager shares the decision making responsibility with the employees. It involves two way communication.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

List two key features of the participative management style

A
  • two way communication

- Employees involved in decision making and are given a share of responsibility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are two advantages of the participative management style

A
  • Recognises the skills and abilities of employees and powers them to make decisions
  • Team work and group decision making should lead to the optimum final decision
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are two disadvantages of the participative management style

A
  • Time consuming

- May cause conflict if suggestions are disregarded

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Define the Laissez-faire management style

A

Is a form of management which the employees are totally responsible for the decision making and operations of the business and the manager has no central role or power

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Identify two key features of the laissez-faire style

A
  • Manager has no central role or power

- Employees are totally responsible

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

List two advantages of the laissez faire style

A
  • Very trusting and empowering for employees

- Can be very creative, and a high degree of individual responsibility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

list two disadvantages of the laissez faire style

A
  • Can potentially lead to a loss of control or conflict between staff over direction
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What are the 6 management skills

A 
communication
planning
delegation
leading 
decision making
interpersonal
22
Q

Define the management skill of communicating

A

The transfer of information from sender to a receiver. Communication may be verbal or non verbal and includes, talking, e-mailing a colleague and even body language as its exchanging a message between a sender and a receiver.

23
Q

How is communication used in business opperations

A

1/1 from manager to employee ( or visa versa depending on management style).
Meetings
e-mails
talking to customers

24
Q

What are the advantages of the communicating skill

A
  • quick and easy to perform
  • has a chance for feedback
  • personal nature
25
Q

what is the disadvantages of communicating skills

A

messages may not be received
May not understand intention
Can be time consuming to receive feedback or organise formal communications

26
Q

Define the management skill planning

A

Involves the prior thinking that goes into considering how best to achieve a business objective. There are five steps to planning: Set Objective, SWOT analysis of situation, alternatives, implement and monitor

27
Q

what are the 5 steps to planning

A 
Set objectives
SWOT analysis of situation (Strengths weaknesses, opportunities and threats of present situation)
Alternatives
Implement 
Monitor
28
Q

What skills would an autocratic manager use

A

Decision making - Makes all the decisions themselves
communication - 1 way communication style, no chance or feedback so it must be done right
delegation - Organising others as there is no room for consultation

29
Q

Define delegtion

A

The transfer of authority from a manager to an employee to carry out specific activities. The manager remains accountable for the work.

30
Q

How is delegation used in business applications

A

A manager may give an experienced customer authority to manage a particular section of the business such as in a cafe delegating an employee to be in charge of coffees or in a large company allowing an employee to manage production

31
Q

What are the advantages of delegation

A

frees up managers time to focus on important things/ specific areas such as recruitment

32
Q

What are the disadvantages of delegation

A

Manager may delegate jobs they dislike, lowering moral

33
Q

define leading

A

leading involves guiding the business towards achieving its objectives. Leadership involves establishing a clear vision, sharing that vision with others, coordinating, and balancing the conflicting interests of stakeholders

34
Q

How is leading used in business application

A

Inspiring colleagues, many different types of leadership,

35
Q

Define decision making

A

A course of action purposely chosen from a set of alternatives to achieve business objectives.

36
Q

Define interpersonal skills

A

The skills used by a person to interact with others properly. In business, the term generally refers to an employee/managers ability to get along with others whilst getting the job done.

37
Q

How is interpersonal skills used in business operations

A

Gaining feedback, having a genuine concern for interests of employees

38
Q

What management skills would a persuasive manager use

A

Communication - used to effectively communicate means with employees
Decision making
leadership

39
Q

What management skills would a consultative manager use

A

Decision making
Communication
Leading

40
Q

What management skills would a participative manager use

A

Interpersonal
Communication
planning

41
Q

What management skills would a laissez-faire manager use

A

Delegation

42
Q

Define corporate culture

A

Corporate culture is the shared values, beliefs, ideas and expectations of the individuals in within a business. A company’s corporate culture may be identified from the way people dress or behave, slogans or the language used by employees.

43
Q

Define official culture

A

Official culture is the values and beliefs the business is trying to convey to the public. Usually observed in mission statements, adverts, logos and slogans

44
Q

Define real culture

A

The actual beliefs present in the company internally. This is observable by dress code, behaviour, the way employees and managers relate etc.

45
Q

What are five indicators of corporate culture

A 
Communication channels
dress code
willingness to achieve
rituals and celebrations
psychical environment
46
Q

How is communications an indicator of corporate culture?

A

informal or formal?
Manner in which communication occurs
Are employees encouraged

47
Q

How is dress code an indicator of corporate culture?

A

Formal or casual?

How employees present themselves to customers

48
Q

How is willingness to achieve an indicator of corporate culture?

A

Is it relaxed or are employees trying as hard as possible to build the business?

49
Q

How is rituals and celebrations an indicator of corporate culture?

A

do staff mingle? do they get along? do they have social gatherings or celebrations (eating lunch together, birthdays?)

50
Q

How is the physical environment an indicator of corporate culture?

A

Tidy?

Can employees interact?

51
Q

What are 5 reasons why business culture is important

A
  • Enables employees to interact
  • Brings employees to a common platform
  • Extracts best out of each team member
  • Promotes healthy competition
  • Guides employees
52
Q

What are five strategies to develop corporate culture

A 
Training and development
Recognition and reward
Employ externally
Change in management 
Empower employees

Business 3/4 (8 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions