UNIT 3 1B - Managing Flashcards
Define the autocratic management style
A management style where the leader dictates policies and procedures, decides the objectives that are to be achieved and directs all these activities to achieve these objectives without any meaningful participation by employees. It is a one way communication system
Identify two key features of an autocratic management style
- One way communication
- Leader dictates all procedures without any meaningful participation from employees
What are two advantages of autocratic management style
- Manager retains all control
- Time used efficiently as there is no discussion/consultation
What are 2 disadvantages of the autocratic management style
- No employee input and therefore decisions cannot be enhanced
- Employees aren’t empowered and it can create low moral
Define the persuasive management style
A management style where the manager attempts to convince employees that their decisions are right. Authority and control are retained by the manager and there is no employee input in decisions . The communication is one way
Identify two key features of the persuasive management style
- Manager attempts to convince employees that their decisions are right
- one way communication
What are three advantages of the persuasive management style
- managers gain trust and support through persuasion
- Employee moral may be higher than autocratic
- Quick and effective
What is a disadvantage of the persuasive management style
- Communication remains one way, so still no opportunity to enhance decision making and build trust with employees
Define the consultative management style
A management style where the manager recognises the importance of good relationships with their employees and consults with staff on issues before making the final decision themselves. It involves two way communication
What are two key features of the consultative management style
- Two way communication
- Manager consults with staff on issues before making the final decision themselves
Why are advantages of the consultative management style
- Asking for suggestions broadens the pool of idea so the decision making can be enhanced
- Seeking employee inputs boosts their satisfaction and motivation levels
what are two disadvantages of a consultative management style
- Time taken to consult can slow down the decision making process
- Some employees suggestions may be ignores which could cause resentment
Define Participative management style
This is a style where the manager shares the decision making responsibility with the employees. It involves two way communication.
List two key features of the participative management style
- two way communication
- Employees involved in decision making and are given a share of responsibility
What are two advantages of the participative management style
- Recognises the skills and abilities of employees and powers them to make decisions
- Team work and group decision making should lead to the optimum final decision
What are two disadvantages of the participative management style
- Time consuming
- May cause conflict if suggestions are disregarded
Define the Laissez-faire management style
Is a form of management which the employees are totally responsible for the decision making and operations of the business and the manager has no central role or power
Identify two key features of the laissez-faire style
- Manager has no central role or power
- Employees are totally responsible
List two advantages of the laissez faire style
- Very trusting and empowering for employees
- Can be very creative, and a high degree of individual responsibility
list two disadvantages of the laissez faire style
- Can potentially lead to a loss of control or conflict between staff over direction
What are the 6 management skills
communication planning delegation leading decision making interpersonal
Define the management skill of communicating
The transfer of information from sender to a receiver. Communication may be verbal or non verbal and includes, talking, e-mailing a colleague and even body language as its exchanging a message between a sender and a receiver.
How is communication used in business opperations
1/1 from manager to employee ( or visa versa depending on management style).
Meetings
e-mails
talking to customers
What are the advantages of the communicating skill
- quick and easy to perform
- has a chance for feedback
- personal nature
what is the disadvantages of communicating skills
messages may not be received
May not understand intention
Can be time consuming to receive feedback or organise formal communications
Define the management skill planning
Involves the prior thinking that goes into considering how best to achieve a business objective. There are five steps to planning: Set Objective, SWOT analysis of situation, alternatives, implement and monitor
what are the 5 steps to planning
Set objectives SWOT analysis of situation (Strengths weaknesses, opportunities and threats of present situation) Alternatives Implement Monitor
What skills would an autocratic manager use
Decision making - Makes all the decisions themselves
communication - 1 way communication style, no chance or feedback so it must be done right
delegation - Organising others as there is no room for consultation
Define delegtion
The transfer of authority from a manager to an employee to carry out specific activities. The manager remains accountable for the work.
How is delegation used in business applications
A manager may give an experienced customer authority to manage a particular section of the business such as in a cafe delegating an employee to be in charge of coffees or in a large company allowing an employee to manage production
What are the advantages of delegation
frees up managers time to focus on important things/ specific areas such as recruitment
What are the disadvantages of delegation
Manager may delegate jobs they dislike, lowering moral
define leading
leading involves guiding the business towards achieving its objectives. Leadership involves establishing a clear vision, sharing that vision with others, coordinating, and balancing the conflicting interests of stakeholders
How is leading used in business application
Inspiring colleagues, many different types of leadership,
Define decision making
A course of action purposely chosen from a set of alternatives to achieve business objectives.
Define interpersonal skills
The skills used by a person to interact with others properly. In business, the term generally refers to an employee/managers ability to get along with others whilst getting the job done.
How is interpersonal skills used in business operations
Gaining feedback, having a genuine concern for interests of employees
What management skills would a persuasive manager use
Communication - used to effectively communicate means with employees
Decision making
leadership
What management skills would a consultative manager use
Decision making
Communication
Leading
What management skills would a participative manager use
Interpersonal
Communication
planning
What management skills would a laissez-faire manager use
Delegation
Define corporate culture
Corporate culture is the shared values, beliefs, ideas and expectations of the individuals in within a business. A company’s corporate culture may be identified from the way people dress or behave, slogans or the language used by employees.
Define official culture
Official culture is the values and beliefs the business is trying to convey to the public. Usually observed in mission statements, adverts, logos and slogans
Define real culture
The actual beliefs present in the company internally. This is observable by dress code, behaviour, the way employees and managers relate etc.
What are five indicators of corporate culture
Communication channels dress code willingness to achieve rituals and celebrations psychical environment
How is communications an indicator of corporate culture?
informal or formal?
Manner in which communication occurs
Are employees encouraged
How is dress code an indicator of corporate culture?
Formal or casual?
How employees present themselves to customers
How is willingness to achieve an indicator of corporate culture?
Is it relaxed or are employees trying as hard as possible to build the business?
How is rituals and celebrations an indicator of corporate culture?
do staff mingle? do they get along? do they have social gatherings or celebrations (eating lunch together, birthdays?)
How is the physical environment an indicator of corporate culture?
Tidy?
Can employees interact?
What are 5 reasons why business culture is important
- Enables employees to interact
- Brings employees to a common platform
- Extracts best out of each team member
- Promotes healthy competition
- Guides employees
What are five strategies to develop corporate culture
Training and development Recognition and reward Employ externally Change in management Empower employees
