Unit 3 Outcome 3 Flashcards
Operations management
Operations management consists of all the activities in which managers engage to produce goods or services.
Tangibles
Tangibles are goods that can be touched.
Intangibles
Intangibles include services that cannot be touched.
Inputs
Inputs are resources used in the process of production.
Transformation
Transformation is the conversion of inputs (resources) into outputs (goods or services).
Outputs
Outputs refer to the end result of an organisation’s efforts — the service or product that is delivered or provided to the consumer.
Productivity
Productivity is a measure of efficiency — the amount of output produced compared to the amount of input required in production.
Competitive scope
Competitive scope includes the range over which the organisation intends to compete. It may be narrow or broad.
Facilities design and layout
Fixed position layout deals with large-scale processes, such as the construction of bridges, ships, aircraft or buildings.
Product layout
A product layout deals with the manufacturing of goods in mass volume using an assembly line.
Process layout
A process layout deals with high varieties of products by grouping activities, equipment and machinery of similar function together.
Lean manufacturing
Lean manufacturing aims to eliminate waste at every stage of production. It involves analysing each stage of the production process, detecting where inefficiencies are and correcting them.
Materials management
Materials management is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.
Iventory
Inventory is the goods and materials held as stock by an organisation.
Materials handling
Materials handling is the physical handling of goods in warehouses and at distribution points.
Production plan
A production plan is an outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs).
Materials requirement planning
Materials requirements planning involves developing an itemised list of all materials involved in production to meet the specified orders.
Master production scheduling
Master production scheduling details what is to be produced and when.
Inventory control
Inventory control ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.
Just in time
Just in time is an inventory control approach that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process.
Supply chain
A supply chain is the range of suppliers from which the organisation purchases materials and resources.
Quality
Quality refers to the degree of excellence of a good or service and its fitness for a stated purpose.
Quality control
Quality control involves the use of inspections at various points in the production process to check for problems and defects.
Total quality management
Total quality management is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation’s operation.
Quality circles
Quality circles are groups of workers who meet to solve problems relating to quality.
Continuous improvement
Continuous improvement involves an ongoing commitment to achieving perfection.
Robotics
Robotics are highly specialised forms of technology capable of complex tasks.
Computer aided design (CAD)
Computer aided design is a computerised design tool that allows business to create product possibilities from a series of input parameters.
Computer aided manufacture (CAM)
Computer aided manufacture is software that designs and controls manufacturing processes.
Computer integrated manufacturing (CIM)
Computer integrated manufacturing is a method of manufacturing in which the entire production process is controlled by computer.
Six Sigma
Six Sigma is a quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect-free production.
