Unit 3 Outcome 3

Question 1

Operations management

Answer 1

Operations management consists of all the activities in which managers engage to produce goods or services.

Question 2

Tangibles

Answer 2

Tangibles are goods that can be touched.

Question 3

Intangibles

Answer 3

Intangibles include services that cannot be touched.

Question 4

Inputs

Answer 4

Inputs are resources used in the process of production.

Question 5

Transformation

Answer 5

Transformation is the conversion of inputs (resources) into outputs (goods or services).

Question 6

Outputs

Answer 6

Outputs refer to the end result of an organisation’s efforts — the service or product that is delivered or provided to the consumer.

Question 7

Productivity

Answer 7

Productivity is a measure of efficiency — the amount of output produced compared to the amount of input required in production.

Question 8

Competitive scope

Answer 8

Competitive scope includes the range over which the organisation intends to compete. It may be narrow or broad.

Question 9

Facilities design and layout

Answer 9

Fixed position layout deals with large-scale processes, such as the construction of bridges, ships, aircraft or buildings.

Question 10

Product layout

Answer 10

A product layout deals with the manufacturing of goods in mass volume using an assembly line.

Question 11

Process layout

Answer 11

A process layout deals with high varieties of products by grouping activities, equipment and machinery of similar function together.

Question 12

Lean manufacturing

Answer 12

Lean manufacturing aims to eliminate waste at every stage of production. It involves analysing each stage of the production process, detecting where inefficiencies are and correcting them.

Question 13

Materials management

Answer 13

Materials management is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.

Question 14

Iventory

Answer 14

Inventory is the goods and materials held as stock by an organisation.

Question 15

Materials handling

Answer 15

Materials handling is the physical handling of goods in warehouses and at distribution points.

Question 16

Production plan

Answer 16

A production plan is an outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs).

Question 17

Materials requirement planning

Answer 17

Materials requirements planning involves developing an itemised list of all materials involved in production to meet the specified orders.

Question 18

Master production scheduling

Answer 18

Master production scheduling details what is to be produced and when.

Question 19

Inventory control

Answer 19

Inventory control ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.

Question 20

Just in time

Answer 20

Just in time is an inventory control approach that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process.

Question 21

Supply chain

Answer 21

A supply chain is the range of suppliers from which the organisation purchases materials and resources.

Question 22

Quality

Answer 22

Quality refers to the degree of excellence of a good or service and its fitness for a stated purpose.

Question 23

Quality control

Answer 23

Quality control involves the use of inspections at various points in the production process to check for problems and defects.

Question 24

Total quality management

Answer 24

Total quality management is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation’s operation.

Question 25

Quality circles

Answer 25

Quality circles are groups of workers who meet to solve problems relating to quality.

Question 26

Continuous improvement

Answer 26

Continuous improvement involves an ongoing commitment to achieving perfection.

Question 27

Robotics

Answer 27

Robotics are highly specialised forms of technology capable of complex tasks.

Question 28

Computer aided design (CAD)

Answer 28

Computer aided design is a computerised design tool that allows business to create product possibilities from a series of input parameters.

Question 29

Computer aided manufacture (CAM)

Answer 29

Computer aided manufacture is software that designs and controls manufacturing processes.

Question 30

Computer integrated manufacturing (CIM)

Answer 30

Computer integrated manufacturing is a method of manufacturing in which the entire production process is controlled by computer.

Question 31

Six Sigma

Answer 31

Six Sigma is a quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect-free production.