Unit 3 management skills

Question 1

communication

Answer 1

• ability to transfer information from sender to reciever

- clear and concise instructions need to be given

Question 2

Leading

Answer 2

ability of a manager to motivate and inspire employees to achieve business objectives
-show support for those struggling employees

Question 3

interpersonal

Answer 3

the ability to communicate while building strong relationship accurately and honestly mostly in the provision of feedback

Question 4

planning

Answer 4

planning is the ability to define business objectives and decide on the methods or strategies to achieve them

Question 5

planning process

Answer 5

1. define objectives
2. analyse (SWOT) anaylsis
3. develop alternative strategies
4. implement the strategies
5. monitor sucess and seek feed back

Question 6

delegation

Answer 6

is the passing of authority and responsibilty from a manager to an employee to acheive tasks

Question 7

decision-making

Answer 7

ability to make a choice on a course of action

managers need to assess avaliable information and make conclusions as to the best course of action