unit 2 chapter 4 and 5 Flashcards

1
Q

Australian Businesses must comply with __________ that protect ______________

A
  • laws that promote fair business practices and protect workers, consumers and businesses
  • manintaing financial requirements
  • and achieve this by developing polices and procedures
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2
Q

types of legal and governement regulations

A

-licences, permits, approvals and statutory regulations

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3
Q

business name registration (legal requirment)

A
  • must register with Australian securities and investment commision if the name is different to owner
  • ABN is must have
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4
Q

protecting business name

A

to protect business name it should be registered as a trademark with I.P
-companies can register as a private or public

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5
Q

registering a domain name

A

=a website address or a domain name is important for promoting a business and making it more accessible

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6
Q

taxation regulations

A

businesses and individuals are taxed on income, captial gains and goods and services

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7
Q

ATO

A

the australian taxation office collects and administers tax for the federal government
- businesses must apply for a tax file number

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8
Q

businesses income tax

A

30% for large businesses or 27.5% for turnover less than 50 million

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9
Q

individual income tax

A

is porgressive as income increases

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10
Q

business acitivity statement

A

reports of taxation obligations must be lodged periodically with the ato

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11
Q

work health and safety regulations

A

employers must ensure health and safety of works while they are at work
-commonwealth work health and safety act (2011)

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12
Q

worksafety insurance (workcover)

A

is compulsory for victorian employers

it covers the cost if employers become injured or sick due to work

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13
Q

worksafe victoria

A

overseas workcover and ensures employers are not breaching health and safety laws

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14
Q

consumers protection and fair competition

A

commonwealth competition and consumer act (2010)

ensures businesses and consumers are protected from unfair trading practices

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15
Q

ACCC

A

Australian competition and consumer commission enfores the act by ensuring safety of products and controlling pricing and competition between businesses

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16
Q

code of practice

A

are guidelines for dealing with customers and must be followed to avoid large fines

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17
Q

consumer affairs victoria

A

overseas consumer law in victoria ensuring businesses follow the australian consumer law and fair trading act 2012

18
Q

anti-competitive practices that are illegal

A
  1. cartels - businesses agree to act together
  2. misuse of market power- lessening competition
  3. exclusive dealing - impose unfair restrictions
  4. resale price maintenance - supplier sets price
  5. mergers and acquisitions - when limit competition
19
Q

the australian consumer law

A

the law that stops misleading and illegal practices
deception, such as false advertising
unconscisionable conduct
unfair contract terms
false statements
offering gifts and prizes and not providing them
bait advertising
pyramid schemes, recuriting people to sell goods
referral selling, customers are offered benefits

20
Q

lawful sales practices

A
  1. unsolicited consumer agreements for example door to door sales
  2. lay by agreements- must be in writing
  3. proof of transations and itemised bill on request
21
Q

consumer guarantees

A

rights and obligations that protect consumers

22
Q

local government regulations

A

control land zoning (land use), parking, fire prevention, health regulations and new developments and upgrades to buildings
zoning regulations are inplace to ensure resisdential and business, industrial factors are seperated

23
Q

local concils involved in planning

A

councils ensure businesses comply with health regulations under food act 1984
must meet standards to obtain/retain licence

24
Q

the levels of government

A

federal- income tax and company tax, gst , bas, immigrations laws
State - workplace health and safety. land tax, business development
Local- land zoning, parking regulations , signage, development applications

25
a seperate bank account is important
because 'seperate entity' accounting principle, business transactions should be seperate to the business owner's personal finances easier to calculate expenses for taxation purposes
26
factors to consider when choosing a bank account
- bank fees, hidden fees are legal - interest rates, impacts money paid for loans and money earnt on investments - overdraft facility, withdraw more money than customer has in the bank - credit cards, the convenience
27
finances should be managed and monitored
to aviod theft and fraud and poor management leading to lack of cash flow
28
budgeting
predicting the financial performance for a given period in the future sheets, monthly , quarterly or yearly budgets
29
cash flow management
managing cash flow is critical is needed for day to day expensive
30
what is marketing
marking is the total system of interacting to plan price promote and distribute products to existing and potential customers
31
customer profile includes
location ,age, demographic and interests, needs
32
80-20 princible
80 precent of sales should come from 20 precent of loyal customers
33
main objects if marketing
to increase sales, to increase market share and expand business size
34
marketing plan is now
mostly customer oriented, how can the business satisfy the needs of the customer
35
what is market segmentation
dividing the market in smaller groups with similar characteristics is called market segmentation
36
what are the market dimensions
demographic, geographic, psychology, behaviour
37
what is customer trends
over time as customer tastes and preferences change due to life style adjustments due to economic, social and environmental issues
38
the 7 P's
price, product , place, promotion, people, physical evidence and process
39
tangible products vs intangible products
physical products vs the atmosphere and experience of service
40
the product life cycle
introduction, growth, maturity, decline and extension