Unit 3 lesson 3 IBM Curam provider management

Question 1

What is the focus of most spm agencies?

Answer 1

The focus of most social program management agencies is to deliver primary benefits in order to meet the needs of their clients.
The SPM agency might not be able to provide required services, due to a lack of internal expertise or resources so agencies engage third-party providers to deliver these services on their behalf.

Question 2

What does provider management enable spm agencies to do?

Answer 2

Provider management enables spm agencies to effectively manage the complex interations and relationships that exist between the agency and its third-party providers

Question 3

What are the four main user or positions associated with provider management?

Answer 3

Administrator, resource manager, facility manager, financial user

Question 4

What 3 things does the cpm administration do?

Answer 4

1. They manage services that the agency offers
2. They configure service offerings and main the services registry
3. Responsible for the services taxonomy

Question 5

What 3 things does the resource manager do?

Answer 5

1. Manages providers who deliver services on behalf of the agency
   
   2. Manages provider inquires ensrolls providers, creates and manintains groups
2. Approves providers to deliver specific services

Question 6

What does a facility manager do?

Answer 6

Manages placements and placement facilities e.g. a child car facility or a detention center

Question 7

What do financial users do?

Answer 7

They control the creation and processing of service invoices. They approve service invoices, which then generate payments to the providers.

Question 8

Give 4 examples of provider data?

Answer 8

1. Contact information
   
   2. Approval criteria
   3. Financial terms and contracts
2. Performance measures