Unit 2- Lesson 2- Case management functionality -done

Question 1

List the case types that have an associated rule set?

Answer 1

Application, assessment, product delivery

Question 2

Describe the purpose of an investigation case?

Answer 2

Investigation cases are used to inquire into circumstances surrounding an allegation or incident

Question 3

Which case types is used to capture and manage differences in evidence or information received from a claimant or a third party?

Answer 3

Issue case

Question 4

What is the other term for the events case element? list two types of event

Answer 4

Calendar,reviews, referrals

Question 5

In the curam logical data model, what is the name of the main entiy(database table) that stores summary information about the case?

Answer 5

case header

Question 6

Name the four possible types of case owner

Answer 6

user, position, organisation unit and work Queue

Question 7

Who is the default nominee for a product delivery case?

Answer 7

Primary client

Question 8

Once a Product Delivery case is unsuspended, What is its status

Answer 8

Open

Question 9

Which case type can be configured to trigger the creation of an integrated case and one or more product delivery cases?

Answer 9

Application case

Question 10

List some of the features and functionality of an investigation case

Answer 10

Investigation cases are used to inquire into circumstances that surround an allegation or incident. Features include allegations,findings (founded,unfounded), resolutionsm action plans, milestone,contact logs, translation requirements and history

Question 11

What is a case

Answer 11

A case is an interaction between a participant and the organisation. Essentially the case becomes a folder for all the information that is needed to manage the participant and the benefits or services they receive

It contains information about the participant that wants to receive a benefit or service, information about other participants that are involved in the case .

Question 12

What are the key 7 case types?

Answer 12

1. Screening -consolidates one or more assessments for one or more members of the same households
   
   2. Assessment - performs an initial evaluation to determine whether a person or prospect person is eligible for an individual program
   3. Application- the initial application for benefits.
   4. Integrated- used as a master container for the other case types for a specific client or household
   5. product delivery- determines actual eligibility and entitlement to benefits and delivers those benefits
   6. Issue- used to capture and manage differences in evidence or information that is received from a claimant and a thirds party
   7. investigation - used to manage the investigation of an incident or allegation

Question 13

What is a screening case

Answer 13

a screening case can store several program-specific assessment cases
Allows the organisation to get an immediate evaluation of a clients potential eligibility for multiple program

Question 14

What is an assessment case

Answer 14

You can use an assessment case to perform an initial evaluation to determine whether a person or prospect person is potentially eligibility for an benefit.

It enables the organisation to determine potential eligibility for an individual program

Question 15

what is an application case

Answer 15

An application case captures the clients initial application for benefits or services . Can be created by an online application or directly by a caseworker

Question 16

What is the purpose of an integrated case

Answer 16

The purpose of the intergated case is to consolidate case information fro one or more participants

Inergrated case lifecylces consist of two stages - open and closed

Question 17

What is a product delivery case

Answer 17

determines whether a participant meet the actual eligibility criteria for a single benefit . It also contains the functions that are needed to manage the delivery of these benefits or liabilities

Question 18

what is an issue case

Answer 18

his case type is use to capture and manage differences in evidence or information that is received from a partipants and a third party

Question 19

What is an investigation case?

Answer 19

Investigation case are used to inquire into circumstances that surround an allegation or incident

Question 20

what are the 8 stages of deliverying beniftis via product ddeliveeries

Answer 20

The stages are-

1. Register participants 
2. Create integrated case
3. Create product delivery case
4. Enter and activate evidence 
5. Check eligibility 
6. Submit for approval 
7. Activate product delivery case 
8. Issue payment

Question 21

Name the 3 key case user roles?

Answer 21

1. Case owner - responsible for case information
   
   2. Case supervisor - responsible for reviewing and approving cases
2. Case reviewer - responsible for periodic review of product delivery cases

Question 22

What are the 7 key sections that a curam case contains

Answer 22

1. Home - case details -
2. Participants
3. Contact
4. Events
5. Tasks
6. Issues and proceedings
7. administration

Question 23

What are the key stages of the product delivery lifecycle?

Answer 23

Creation, approval, activiation, suspension, closure . Reactiviation

Question 24

What is a product delivery case nominee?

Answer 24

A nominee is a case participant who receives payments or bills from the organisation . A case can have mutiple nominees

Question 25

What happens when you supspend a product delivery case?

Answer 25

A case can be suspended if got example there is an alligation for fraud being investigated. Suspending a case prevents future paymenys from being issued..

Question 26

What happens when you close a product delivery case

Answer 26

Product delivery case closure- the system can autommativally close a product delivery case when its certification period expries

Question 27

Can a product delivery case be reassessed?

Answer 27

Product delivery case reassessment- case reassessment reevalutates payments and bills when there

Question 28

What are the two types of product delivery case

Answer 28

There are two types of product deliver case-
Benefit -money are being distriputeded from the agenc to the client
Liability money being collected from the client