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SPM > Unit 2- Lesson 2- Case management functionality -done > Flashcards

Unit 2- Lesson 2- Case management functionality -done Flashcards

1
Q

List the case types that have an associated rule set?

A

Application, assessment, product delivery

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2
Q

Describe the purpose of an investigation case?

A

Investigation cases are used to inquire into circumstances surrounding an allegation or incident

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3
Q

Which case types is used to capture and manage differences in evidence or information received from a claimant or a third party?

A

Issue case

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4
Q

What is the other term for the events case element? list two types of event

A

Calendar,reviews, referrals

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5
Q

In the curam logical data model, what is the name of the main entiy(database table) that stores summary information about the case?

A

case header

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6
Q

Name the four possible types of case owner

A

user, position, organisation unit and work Queue

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7
Q

Who is the default nominee for a product delivery case?

A

Primary client

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8
Q

Once a Product Delivery case is unsuspended, What is its status

A

Open

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9
Q

Which case type can be configured to trigger the creation of an integrated case and one or more product delivery cases?

A

Application case

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10
Q

List some of the features and functionality of an investigation case

A

Investigation cases are used to inquire into circumstances that surround an allegation or incident. Features include allegations,findings (founded,unfounded), resolutionsm action plans, milestone,contact logs, translation requirements and history

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11
Q

What is a case

A

A case is an interaction between a participant and the organisation. Essentially the case becomes a folder for all the information that is needed to manage the participant and the benefits or services they receive

It contains information about the participant that wants to receive a benefit or service, information about other participants that are involved in the case .

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12
Q

What are the key 7 case types?

A
  1. Screening -consolidates one or more assessments for one or more members of the same households
    1. Assessment - performs an initial evaluation to determine whether a person or prospect person is eligible for an individual program
    2. Application- the initial application for benefits.
    3. Integrated- used as a master container for the other case types for a specific client or household
    4. product delivery- determines actual eligibility and entitlement to benefits and delivers those benefits
    5. Issue- used to capture and manage differences in evidence or information that is received from a claimant and a thirds party
    6. investigation - used to manage the investigation of an incident or allegation
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13
Q

What is a screening case

A

a screening case can store several program-specific assessment cases
Allows the organisation to get an immediate evaluation of a clients potential eligibility for multiple program

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14
Q

What is an assessment case

A

You can use an assessment case to perform an initial evaluation to determine whether a person or prospect person is potentially eligibility for an benefit.

It enables the organisation to determine potential eligibility for an individual program

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15
Q

what is an application case

A

An application case captures the clients initial application for benefits or services . Can be created by an online application or directly by a caseworker

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16
Q

What is the purpose of an integrated case

A

The purpose of the intergated case is to consolidate case information fro one or more participants

Inergrated case lifecylces consist of two stages - open and closed

17
Q

What is a product delivery case

A

determines whether a participant meet the actual eligibility criteria for a single benefit . It also contains the functions that are needed to manage the delivery of these benefits or liabilities

18
Q

what is an issue case

A

his case type is use to capture and manage differences in evidence or information that is received from a partipants and a third party

19
Q

What is an investigation case?

A

Investigation case are used to inquire into circumstances that surround an allegation or incident

20
Q

what are the 8 stages of deliverying beniftis via product ddeliveeries

A

The stages are-

1. Register participants 
2. Create integrated case
3. Create product delivery case
4. Enter and activate evidence 
5. Check eligibility 
6. Submit for approval 
7. Activate product delivery case 
8. Issue payment
21
Q

Name the 3 key case user roles?

A
  1. Case owner - responsible for case information
    1. Case supervisor - responsible for reviewing and approving cases
  2. Case reviewer - responsible for periodic review of product delivery cases
22
Q

What are the 7 key sections that a curam case contains

A
  1. Home - case details -
  2. Participants
  3. Contact
  4. Events
  5. Tasks
  6. Issues and proceedings
  7. administration
23
Q

What are the key stages of the product delivery lifecycle?

A

Creation, approval, activiation, suspension, closure . Reactiviation

24
Q

What is a product delivery case nominee?

A

A nominee is a case participant who receives payments or bills from the organisation . A case can have mutiple nominees

25
Q

What happens when you supspend a product delivery case?

A

A case can be suspended if got example there is an alligation for fraud being investigated. Suspending a case prevents future paymenys from being issued..

26
Q

What happens when you close a product delivery case

A

Product delivery case closure- the system can autommativally close a product delivery case when its certification period expries

27
Q

Can a product delivery case be reassessed?

A

Product delivery case reassessment- case reassessment reevalutates payments and bills when there

28
Q

What are the two types of product delivery case

A

There are two types of product deliver case-
Benefit -money are being distriputeded from the agenc to the client
Liability money being collected from the client

SPM (13 decks)

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