Unit 3 - 3.6 - Training And Development Flashcards
What is induction?
Training to introduce a new worker to an organisation, including how to do the job, how it fits within the operation of the business and an introduction to others in the organisation.
What is on-the-job training?
Occurs at the place of work and while the worker is doing his or her job.
What is one advantage of on-the-job training?
It is specific to the individual and the business.
How does on-the-job training save costs?
It saves on the cost of travel to a course.
What benefit does the worker gain while training on the job?
The worker produces something as he or she trains.
What can a business teach during on-the-job training?
The business can teach the person exactly how they want the job done.
What is a disadvantage of on-the-job training regarding quality?
The work done as the learner starts to train may not be of a good enough quality.
What is a potential issue with the trainer in on-the-job training?
The trainer may be good at their job but not at training others how to do it.
What limitation might a worker face in terms of learning methods?
The worker may learn only how to do the work in the way the business does it.
What is a potential outcome of on-the-job training regarding qualifications?
The worker may not obtain a qualification as a result of the training.
What challenge exists when training multiple trainees on the job?
It is not easy to train a group of trainees.
What is off-the-job training?
Occurs away from the job. It may still be at the place of work or the employee may be sent elsewhere for training.
Off-the-job training focuses on skill development in a setting that is separate from the regular work environment.
What are lectures good for?
Giving out information
Lectures are primarily informative but do not enhance practical skills.
What is a limitation of lectures?
Not good for improving skills
Practice is a more effective method for skill enhancement.
What is role play or simulation good for?
Practicing what to do in a pretend situation
Example: dealing with a difficult customer.
What is a challenge of role play or simulation?
Difficult to prepare workers for every type of real-life situation
Real-life situations can be unpredictable.
What is the purpose of off-the-job training?
To enhance skills away from the actual job
This allows for focused learning without workplace pressures.
What are demonstrations good for?
Showing how a job should be done
Demonstrations provide a visual guide to tasks.
What is a necessary step after demonstrations?
The worker will still need to practice the skill
Practical application reinforces learning.
What are the benefits of reading and reflecting on online materials?
Good for learning about a task and different situations
E-learning provides theoretical knowledge.
What must workers do after learning from online materials?
Practice what they have learnt in the real world
Application of knowledge is crucial for skill development.
What is a potential downside of team building activities?
Can be expensive
Budget considerations are important when planning team activities.
What is a benefit of team building activities?
Good for getting people to work together
Enhances collaboration and communication among team members.
What is short-term training?
Instruction that focuses on helping a worker to do his or her job correctly.