Unit 3 - 3.3 - Communication In Business

Question 1

What is a key advantage of verbal/spoken communication?

Answer 1

Good for discussion of ideas or problems and making arrangements.

Question 2

What is a disadvantage of using a phone for communication?

Answer 2

Can be difficult with long waiting times to get through to a call centre.

Question 3

What is the purpose of minutes in a meeting?

Answer 3

Provide a record of the meeting.

Question 4

What is a primary advantage of presentations?

Answer 4

The speaker has time to prepare in advance.

Question 5

What is a disadvantage of presentations?

Answer 5

Presentations take time to arrange and can be expensive.

Question 6

What is a key advantage of using letters for communication?

Answer 6

Provides a record of the communication.

Question 7

What is a disadvantage of sending letters?

Answer 7

It takes time for letters sent in the post to be delivered.

Question 8

What is an electronic message that can be sent to an individual or many people called?

Answer 8

Email.

Question 9

Fill in the blank: A _______ is a written message sent from one phone to another.

Answer 9

Text.

Question 10

What is a fast method of communicating that can include a lot of people?

Answer 10

Social media.

Question 11

What is a disadvantage of using bulk emails?

Answer 11

Bulk emails are often ignored and deleted or lost in spam.

Question 12

What is a key advantage of a website for a business?

Answer 12

Saves money because information does not need to be printed and posted.

Question 13

What is a disadvantage of using a website for customer communication?

Answer 13

Customers cannot ask for information easily (unless a ‘chat’ facility is available).

Question 14

True or False: Presentations allow for easy checking of understanding among all listeners.

Answer 14

False.

Question 15

What type of communication is often used for short messages?

Answer 15

Text.

Question 16

Fill in the blank: A _______ is a message sent through sites such as Facebook and Twitter.

Answer 16

Social media message.

Question 17

What is a significant drawback of non-verbal/written communication like letters?

Answer 17

If the meaning of the message is unclear, it is difficult for the receiver to check.

Question 18

What is a unique feature of electronic communication compared to traditional methods?

Answer 18

Can be sent instantly to individuals or groups.

Question 19

What is communication?

Answer 19

The transmission of a message from a sender to a receiver through a means of communication.

Question 20

What is verbal communication?

Answer 20

Communicating by speaking - in meetings, by telephone, by video-conferencing or through a presentation.

Question 21

What is written communication?

Answer 21

Communication by written words - text, email and letters.

Question 22

What is feedback in communication?

Answer 22

The response made by the person who received a communication which indicates whether they have understood the communication.

Question 23

What is the purpose of research in marketing communication?

Answer 23

To find out what customers want

Understanding customer needs is crucial for effective marketing strategies.

Question 24

Why is communication important for businesses?

Answer 24

It informs customers about goods and services

Effective communication can enhance customer engagement and sales.

Question 25

What communication needs may arise within a sales team?

Answer 25

They may need to communicate about selling the product ## Footnote Collaboration among sales team members can improve performance.

Question 26

What are the key communication needs in human resources?

Answer 26

Recruitment, appraisal, and problem resolution between workers ## Footnote HR communication is essential for maintaining a productive workforce.

Question 27

What must businesses understand about government communications?

Answer 27

Government rules and regulations about safety and environmental issues ## Footnote Compliance with regulations is vital for legal operation.

Question 28

What type of assistance might a business seek from the government?

Answer 28

Financial help or changes to rules and regulations ## Footnote Businesses may lobby for favorable conditions to enhance their operations.

Question 29

What financial communications might a business need?

Answer 29

Arranging loans with banks, sending bills, and recording payments ## Footnote Proper financial communication ensures accurate financial management.

Question 30

Why does the accounts department need information about sales and purchases?

Answer 30

To keep accurate accounts ## Footnote Accurate accounting is essential for financial health and reporting.

Question 31

What information is crucial for the production team?

Answer 31

How many goods to make and discussing quality problems ## Footnote Effective communication ensures production meets market demand and quality standards.

Question 32

What is digital communication?

Answer 32

The electronic exchange of information using ICT. ## Footnote ICT stands for Information and Communication Technology.

Question 33

What are the main functions in a business?

Answer 33

Marketing, Human Resources, Operations

Question 34

What is one advantage of businesses selling online?

Answer 34

Reduced need for expensive shops or fewer physical locations

Question 35

How has marketing changed in recent years?

Answer 35

Increased emphasis on promoting via websites and social media

Question 36

True or False: Competition has decreased because it is cheaper for businesses to sell online.

Answer 36

False

Question 37

What new business opportunities have developed due to online sales?

Answer 37

New online TV stations and delivery services

Question 38

Fill in the blank: Working while _______ has become easier and is now more widely used.

Answer 38

mobile

Question 39

What have recruitment websites made easier for businesses?

Answer 39

Recruiting workers

Question 40

How have digital communications impacted worker productivity?

Answer 40

Increased productivity by allowing more tasks to be completed quickly

Question 41

What is a significant change in production methods in recent years?

Answer 41

Increased automation with computer-controlled robots

Question 42

Fill in the blank: Automation has resulted in _______ workers needed in manufacturing.

Answer 42

fewer

Question 43

What is one effect of reduced manufacturing labor on businesses?

Answer 43

Reduced costs