Unit 2: AIM B: Developing A Marketing Campaign Flashcards

1
Q

What is Market Intelligence?

A

Gathering Data from Different sources which is analysed and evaluated to find out things

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2
Q

Which way can you gather market intelligence?

A

This is through market research which informs a business decisions by helping it to understand the changing dynamics of it market.

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3
Q

What are the three ways to identify the needs and wants of customers?

A
  1. Identify target Market
  2. To Identify Size, Structure and trends in the market
  3. To Identify competition
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4
Q

What is identify target Market?

A

A target market is the group of people who are most likely to buy a product or service.

Example: Jamie Oliver started a campaign in 2002 to help kids eat healthier. He targeted primary school kids as his main audience. Later, he expanded to include schools and communities in general.

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5
Q

Why is target Market important?

A

Businesses need to know who their audience is so they can make sure they’re marketing to the right people.

If a business targets the wrong group, they could waste money, time, and damage their reputation.

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6
Q

How do you identify a target market?

A

Age (e.g., kids, adults, elderly)
Gender (e.g., male, female, everyone)
Income (e.g., high income, middle, or low income)
Location (e.g., city, region, or country)

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7
Q

What is to Identify Size, Structure, and Trends in the Market

A

For an effective marketing campaign, its important to identify the target market, structure and trends.

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8
Q

What is Size? Example:

A

Businesses need to know how big their market is. This helps them decide if they should focus on a large, mass market or a smaller, niche market.

Example: A company may decide to make products for all age groups (large market) or only for teenagers (niche market).

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9
Q

What is Structure? Example:

A

Structure means understanding who your customers are. What kind of people are they? Are they young or old? Do they live in a certain place? What languages do they speak?

Businesses can use this info to make their ads, products, or services more appealing to the right group.

Example: A travel company might focus on older customers who want relaxing vacations, while another might target young people who want adventure trips.

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10
Q

What is to identify Competition?

A

Marketing Campaigns rely on the intelligence to assess threats from competitions

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11
Q

What are Trends? Example:

A

Trends are changes in what people buy, when they buy it, and how often.

Knowing trends helps businesses plan for the future.
For example, a business can know when customers are most likely to buy based on past data.

Example: A company selling winter coats will use past buying trends to predict when customers will need them again.

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12
Q

What does it Identify Competition mean?

A

Competition refers to other businesses that sell similar products or services to the same audience.

Knowing who your competitors are and what they offer helps you improve your own business strategy.

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13
Q

Why is it important?

A

If you don’t know what your competitors are doing, you could lose customers to them.

Understanding your competition allows you to highlight what makes your product or service better.

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14
Q

How do businesses identify competition?

A

They look at things like:
-Pricing (Is your competitor cheaper?)
-Quality (Is their product better?)
-Customer experience (Are customers happier with their service?)

Example: Big supermarkets like Tesco or Lidl regularly check their competitors’ prices and often have promotions to convince customers they offer better value.

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15
Q

What are the two Market Research Methods and use?

A

Primary and Secondary

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16
Q

What is Primary Research?

A

Primary research is data and information that the business has gathered first-hand and has not been gathered before.

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17
Q

Examples of Primary Research Methods

A
  • Questionnaires and surveys such as online feedback forms
  • Interviews and focus Groups
  • Mystery shoppers and other observation techniques
  • trials of prototypes or new products for gathering feedback
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18
Q

WHY does the business carry these research methods

A

One reason would be that it would be more cost effective for a business to conduct secondary research before it starts conducting primary research methods

another reason is that it allows to build an understanding of the market and identify any major barriers before committing to expensive research

  • Primary research can be used by the business to develop some assumptions
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19
Q

What is a secondary research method?

A

Secondary Research uses data and information that has been collected before from within the organisation or by other organisation this method is known as desk research.

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20
Q

What are the reasons why business need to be aware of using a secondary research methods

A
  1. Information can be old
  2. Information may be biased to promote a particular cause
  3. Collection Methods may have been unreliable
21
Q

What are the different methods of primary research?

A

1) Surveys
2) Interviews
3) Observation
4) Trials
5) Focus Groups

22
Q

Explain the primary research method Surveys

A

People are asked a series of questions by post, phone or online. Often the surveys are quite long. People completing them may be rewarded with a gift or money-off voucher. Businesses can collect in-depth customer data for analysis.

23
Q

Explain the primary research method Interviews

A

These are face-to-face conversations with people who are selected to match agreed characteristics. They are asked a series of questions by the interviewer. Interviews enable businesses to collect in-depth opinions and ideas.

24
Q

Explain the primary research method Observation

A

This involves watching people’s behaviour. A supermarket has lots of security cameras and these can be used to watch store flow and how people shop. Observation is used to look at customer behaviour and habits.

25
Q

Explain the primary research method Trials

A

Often a business will often a cut price or free version of a new product to encourage people to try it. The business asks for feedback to see what people think about the product. Trials are used to get an early indication whether customers like the products.

26
Q

Explain the primary research method Focus Groups

A

People selected by the business form a group and are encouraged to discuss products or services. A moderator directs the group. The group’s discussions are often recorded and analysed in detail to identify attitudes and reactions and enable the business to develop products and services that meet customer needs.

27
Q

What do focus groups provide a business?

A

Plenty of in-depth options and views

28
Q

What different types of internal secondary research are there?

A

1) Customer data and financial records
2) Sales records
3) Loyalty cards

29
Q

How is customer data used as internal secondary research?

A

Businesses can collect detailed data on buying habits and reward customers with personalised offers and target promotions more effectively

30
Q

What are the different types of external secondary research?

A

1) Commercially published reports
2) Government statistics
3) Trade journals
4) Competitors’ annual reports and websites
5) Media sources

31
Q

How are commercially published reports used as external secondary research?

A

Some businesses research specialised or mass markets and then sell their findings to other businesses. The information is used to help businesses identify trends

32
Q

How are government statistics used as external secondary research?

A

The Office for National Statistics produces a wide range of official government statistics free of charge. These provide businesses with information about social, economic and business trends.

33
Q

How are trade journals used as external secondary research?

A

A trade journal is a publication covering a specific industry (such as road haulage). It contains articles, research and news about the industry. It may also offer valuable insights into business opportunities, industry trends and competitor activity.

34
Q

How are competitors’ annual reports and websites used as external secondary research?

A

Public companies such as Merlin Entertainment, which run several theme parks including Alton Towers, must publish reports, updates and financial information. These appear on the company’s website together with press releases and news reports. Competitors will regular check these sources of data to collect information.

35
Q

How are media sources used as external secondary research?

A

Newspapers and magazines, television and radio programmes and news websites provide up-to-date information about business, markets and trends. The subjects are usually well researched and provide valuable information.

36
Q

What are the five most important methods

A
  1. Validity
    2.Reliability
  2. Appropriateness
  3. Currency
  4. Cost
37
Q

What is Validity and give me an example

A

Validity is whether the research measures what it claims to be measuring.
for Example: Information taken from websites such as Wikipedia cannot be assumed to be valid.

38
Q

What is reliability and give me an example

A

Reliability is whether the research can be applied to the whole market or all customers gives you similar results
For Example: Training your team in equipment use and maintenance

39
Q

What is Appropriateness and give me an example

A

Appropriateness means choosing the right way or do the market research.
One Example:

40
Q

What is Currency and give me an example

A

Currency refers to whether the data are up to date to ensure your results are both valid and reliable

For Example:

41
Q

What is Cost and give me an example

A

Any form of research that carries a cost regardless of whether any materials are required
For Example:

42
Q

What are the two types of data

A

Quantitative Data And Qualitative Data

43
Q

What is Quantitative Data
For Example:

A

Quantitative Data measures of values or counts and are expressed as numbers.
For Example: this data can include sales figures, market values

44
Q

How can you carry out Quantitative Data?

A

Questionnaires and Surveys

45
Q

Advantages and Disadvantages of Quantitative Data

A

Reliability and Validity: Numerical data is less prone to errors and biases.

Generalizability: Larger sample sizes in quantitative research enable more accurate predictions and broader generalizations.

Narrow Focus: The emphasis on numerical data can limit understanding of the research problem and hinder meaningful conclusions.

Cost: Quantitative research can be expensive due to high costs for data collection and analysis, which may limit its feasibility for small-scale studies.

46
Q

What is Qualitative Data?

A

Qualitative data is non-numerical information that describes qualities or characteristics. It includes text, images, or audio and is often gathered through interviews or open-ended questions

47
Q

How can you carry out Qualitative Data?

A

Focus Groups and Surveys

48
Q

Advantages and Disadvantages of Qualitative Data

A

< Provide more detailed information to explain complex issues
< Multiple methods for gathering data on sensitive subjects

> Data collection is usually time consuming
More difficult to analyse; don’t fit neatly in standard categories

49
Q
A