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IB Business Management > Unit 2: 2.3 > Flashcards

Unit 2: 2.3 Flashcards

1
Q

What is the autocratic management style?

A

the manager makes all decisions and tells employees what to do through yelling or saying nicely.

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2
Q

Why is the autocratic management style used?

A

when something needs to be done quickly or when workforce is unskilled and lacks a basic level of education.

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3
Q

What is the paternalistic management style?

A

the manager is a parent figure that guides employees through a consolation process through coaching. Uses the theory Y which is when there is trust amongst workforce.

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4
Q

Traits of the paternalistic management style?

A

exceptional organizational skills and guide teams, working better in narrow/tall when in teams

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5
Q

What is the democratic management style?

A

the manager involves employees in decision making, although manager still has the final say.

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6
Q

When is the democratic management style used?

A

with skilled, self-motivated people

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7
Q

What is situational management style?

A

the manager’s style is influenced by factors like subordinate skill, age, education, etc. Uses the Fielder theory.

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8
Q

What is the Laissez-Faire management style?

A

hands off management.

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9
Q

What does motivated people bring?

A
  • high morale
  • improved corporate image
  • better relationships
  • lower absenteeism
  • higher profits
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10
Q

What do unmotivated people bring?

A
  • high turnover
  • high tardiness
  • waste
  • customer complaints
  • discipline problems
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11
Q

What is the Frederick Winslow Taylor motivation theory?

A

the idea that employees are primarily motivated by money and reward.

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12
Q

What does the Frederick Winslow Taylor motivation theory do?

A

measures how much an employee is doing.

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13
Q

Ideas of the Frederick Winslow Taylor motivation theory

A
  • the more you produce, the more I will pay you concept
  • objective form to reward workers
  • based on specialized and specific way of doing work
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14
Q

Characteristics of the Frederick Winslow Taylor motivation theory

A
  • division of labor
  • differentiated piecework
  • theory X (no trust)
  • hard to manage EFFORT
  • autocratic
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15
Q

What are problems with the Frederick Winslow Taylor motivation theory?

A
  • repetitive work day after day lead to job dissatisfaction
  • hard to measure output of certain professions
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16
Q

What is the Abraham Maslow motivation theory?

A

the idea that emotional and mental needs must be met in order to motivate employees.

17
Q

What are the five levels of the Abraham Maslow pyramid? Bottom up

A

physiological, security, social, esteem, self actualization

18
Q

What is the main goal of the Abraham Maslow pyramid?

A

employers want to bring their employees up the pyrimid so that do not rely on external things for their motivation.

19
Q

What is the physiological needs level of Maslow pyramid? Examples

A

basic needs to survive must be met to create motivation.
- food, sleep, companionship

20
Q

What is the security needs level of Maslow pyramid? Examples

A

daily structure and routine must be in place to create motivation.
- salary, schedule, health care, 401k

21
Q

What is the social needs level of Maslow pyridmid? Examples

A
22
Q

What is the esteem needs level of Maslow pyramid? Examples

A

people feel good about themselves and want to be recognized to create motivation.
- promotions, training, employee of the month

23
Q

What is the self actualization level of Maslow pyramid? Examples

A

becoming the best you can be can create your own motivation without needing other things.
- entrepreneurs, self motivated

24
Q

What are some ways the Winslow Taylor theory can be used?

A
  • piece rate pay
  • bonuses
  • profit sharing
  • stock ownership
  • commission
25
Q

What is piece rate pay?

A

employee is payed for the amount they produce or serve, more customer - more money

26
Q

What is bonuses?

A

extra money is given to employees, non-committed (happens randomly)

27
Q

What is profit-sharing?

A

the employee gets a percent of the profits earned by a company.

28
Q

What is stock-ownership

A

the employee gets payed or discounted on a share of sock in the company. the increase of stock needs employees hard work.

29
Q

What is an extrinsic motive?

A

employees are motivated by rewards, and possible punishment

30
Q

What is an intrinsic motive?

A

employees are self driven and just DO

IB Business Management (7 decks)

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