Unit 1: 1.4 Stakeholders Flashcards
What are stakeholders?
anyone who has an interest in a business organization
ex: in a school teachers, students, admin, parents.
Types of stakeholders
internal + external
Internal stakeholders
worry about the day to day effect.
External stakeholders
not day to day and only when used
What is the difference between stakeholders and shareholders?
a shareholder is a stakeholder but a stakeholder is not always a shareholder.
Types of external stakeholders
government, suppliers, community, customers
The government as a stakeholder
why a stakeholder? interested in the taxes from businesses
Suppliers as a stakeholder
providing the business to keep it going. if the business sales increase, suppliers will increase too.
Community as a stakeholder
brings new jobs to people. could also residents might not support business: environment, noise, etc
Customers as stakeholders
keeping them happy through CUSTOMER EXPERIENCE.
dissatisfaction of customers can cause failure.
Types of internal stakeholders
shareholders, employees, owners
Shareholders as stakeholders
interested in ROI
Employees as stakeholders
job security and receiving pay with benefits.
- unhappy employees cause strikes
Owners as stakeholders
interested in generating profits
On the IA…
stating a stakeholder MUST say if internal or external
