Unit 10 - Quality

Question 1

a statement that something is unsatisfactory or unacceptable

Answer 1

complaint

Question 2

a shortcoming, imperfection, or lack

Answer 2

defect

Question 3

the ability to withstand wear, pressure, or damage

Answer 3

durability

Question 4

a situation in which a buyer does not want a product, and returns it to the company to get their money back

Answer 4

product returns

Question 5

a rule or directive made and maintained by an authority

Answer 5

regulation

Question 6

consistently good in quality or performance; able to be trusted

Answer 6

reliability

Question 7

the rate by which customers will buy the same product after its obsolescence

Answer 7

repurchase rate

Question 8

the spirit of a company’s workforce, and influences how successful an organization becomes.

Answer 8

staff morale

Question 9

the ratio of the number of workers that had to be replaced in a given time period to the average number of workers

Answer 9

staff turnover

Question 10

make changes to (something), especially in order to make it more up to date

Answer 10

to rework

Question 11

discard or remove from service (a redundant, old, or inoperative vehicle, vessel, or machine), especially so as to convert it to scrap metal

Answer 11

to scrap

Question 12

a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time

Answer 12

warranty

Question 13

any materials unused and rejected as worthless or unwanted

Answer 13

waste