Unit 10 Flashcards
What can Lewin’s force field analysis be used for?
- Investigate the balance of power involved in an issue
- Identify the key stakeholders in an issue
- Identify the allies and opponents
- Identify how to influence that target groups
Lewin’s force field analysis for change? (Internal)
- Need to keep up with competition
- New owners
- Complaints
- Poor performance
- Increase profitability
- Conflict between departments
- Natural decline in the business
Lewin’s force field analysis for change? (External)
- Higher taxes
- Higher cost of inputs
- Greater competition
- Globalisation
- Scarcity
- Uncertain economic decision
Organisational barriers to change?
- Structural inertia
- Existing power structures
- Resistance from work groups
- Failure of previous change initiatives
Positives for change?
- Economic recovery
- Businesses lead change
- Some changes may be planned/known
Why are some businesses better at adapting to change?
Business that are more agile
- Restructuring
- Delayering
- Flexible contracts
Kotter & Schlesinger model?
4 Main Reasons for Why Change is Resisted
- Self-interest
- Different Assessment of the Situation
- Low tolerance for change and inertia
- Misinformation and misunderstanding
What is self-interest?
Protect their own self-interest
Think they may be worse off
Lack knowledge and skills
What is low tolerance and inertia?
People prefer things the way they are
Comfort zone
What is different assessment of the situation?
People think its the wrong decision
Better idea
What is misunderstanding and misinformation?
Not understand why change is needed
Employees don’t appreciate it
How can change resistance be over come?
- Education and communication
- Participation and Involvement
- Facilitation and Support
- Manipulation and Cooperation
- Negotiating and Bargaining
- Explicit and Implicit Coercion
What determines the culture of a business?
- Values
- Attitudes
- Beliefs
How can culture be demonstrated?
- Stories
- Rituals
- Reward system
- Physical environment
Handy’s model of culture?
Power
Role
Task
Person