Unit 1- what is a business Flashcards
what are goods
physical or tangible products
what is a service
non physical items
what is business to business
it is one business selling to another business
what is business to consumer
it is one business selling directly to its consumers
what is a business
an organisation that makes good or provides services to satisfy customer needs
what is the transformation process
any activity or group of activities that takes one or more inputs, transforms and adds value to them, provides outputs for customers
what is added value
is an amount added to the value of a product or service
what is the calculation for added value
difference between its cost and the amount received when it is sold
what are the four key inputs needed by businesses
- land
- labour
- capital
- enterprise
what does the primary sector do
extracts or develops natural resources
what does the secondary sector do
make use of extracted primary materials to build, manufacture or develop finished goods
what does the tertiary sector do
provides services needed to meet the needs of the end users
what is a mission statement
short statement of a businesses purpose and focus
what is an objective
a goal to help a business achieve its mission
what are corporate objectives
those that relate to the business as a whole
what are functional objectives
set for each business function/department
what is cash flow
the movement of money in and out of the business
what are business objectives
objectives are statements of specific outcomes that are to be achieved
what are fives examples of objectives
- desired sales or profit levels
- rates of growth
- value of the business or dividends paid to shareholders
- an innovative player in the market
- a leading in the quality of customer service
what is the mission
is the overriding goal of the business and the reason for its existence.
what does the mission provide
a strategic perspective for the business and a vision for the future
what are the four things that make an effective mission statement
- differentiates the business from the competitors
- defines the markets or business in which the business wants to operate
- is relevant to all major stakeholder
- excites, inspires, motivates and guides
what is the acryonym that people believe the target should meet
SMART
what does the S stand for in SMART targets and what does it mean
Specific; the objective should be clear, precise and well defined
what does the M stand for in SMART targets and what does it mean
measurable; an objective should be capable of measurement so that is possible to determine whether it has been achieved
what does the A stand for in SMART targets and what does it mean
achievable; the objective should be possible given the circumstances in which it is set and the resources available to the business
what does the R stand for in SMART targets and what does it mean
realistic; the objective must be challenging but possible to achieve given the capabilities of people
what does the T stand for in SMART targets and what does it mean
time bound; objectives should be set with a time frame in mind. these deadlines also need to be realistic
who would suit having the objective to survive
for a small business who is just starting out
what is profit
money left once costs have been paid
what is profit maximisation
try to make the most profit possible
when does short termism arise
when a business priorities short term rather long term performance
what is profit satisficing
try to make enough profit to keep the owners comfortable
what is growth
expanding the business