UNIT 1 - Professional Behavior

Question 1

the quality or state of being reliable or dependable. 
ex. 
doing what you say you will
following through
being punctual and attentive 
getting the job done
being a team player

Answer 1

Reliability

Question 2

an obligation or willingness to accept responsibility for one's actions. 
ex:
acknowledge an error
apologize to upset patient
admit forgotten task
communication ****
(don't just follow orders)

Answer 2

accountability

Question 3

the quality of being honest and having strong moral principles; moral uprightness.
ex:
confidentiality
delegating appropriately
demonstrating reliability and accountability
wasting narcotics properly
admit an error
reporting other people’s errors or dishonesty.

Answer 3

Integrity

Question 4

• lifetime of learning
• life of service to others
• commitment to training, unit, and to institution

Answer 4

commitment to the profession

Question 5

formal politeness and courtesy of behavior and speech.

Answer 5

civility

Question 6

a mental position, emotion, or feeling toward a state or fact.

Answer 6

attitude

attitude is decision

Question 7

• don’t steal their time
• honor them
• be present
• care
• be polite/civil
• appreciate

Answer 7

professional conduct

Question 8

The generation that doesn’t really like technology; more so dependent on printed material. Very big on respect. Do not document with back toward them.

Answer 8

Veterans > 70

Question 9

The generation that values hard work, and face to face interaction.

Answer 9

Baby boomer’s 50-70’s

Question 10

The generation that strives to treat everyone equal. The task list was created in response to this generation.

Answer 10

Generation X late 30’s - early 50’s

Question 11

The generation that is focused on what’s next, and feedback. The generation of movement. Epic was revised in response to this generation to allow time charting. (rank on time taken to chart info)

Answer 11

Millennials 20’s to mid 30’s

Question 12

The generation that is the most diverse and in-experinced.

Answer 12

Generation Z 23 and under

Question 13

• improve through practice
• listen, ask appropriate questions
• communicate with intention and sincerity
• attend meetings and serve on committees
• make rounds with the physician and discuss POC
• know who your patient’s resources are.

Answer 13

Interpersonal skills: collaboration

Question 14

• improve efficiency, competence, and correctness through practice.
• review policy and procedure manuals
• ask senior nurse to observe or assist
• remember there’s more than one way to do things.
• never take shortcuts that jeopardize safety.

Answer 14

Clinical skills

Question 15

Most important thing as a nurse *
- recognizing (changes, worries, concerns) or observing (trends in US)
- analyzing or interpreting (what does that mean?)
- devising and carrying out a plan
- reflecting (did plan work?)
Nurse process: complete the entire process, address problems as they come.

Answer 15

Clinical judgement

Question 16

• avoid tight scheduling
• use a report sheet to organize and prioritize
• think about what can be delegated **
• remember, the RN cannot do everything.

Answer 16

Organizational skills

Question 17

will the patient be in jeopardy?
is there a time limit?
what's the consequence if postponed?
can someone else do this task?
is there a legal issue attached to this?

Identify and avoid time wasters!
Be okay with saying “no” if you absolutely need to.

Answer 17

Priority Setting Skills

think ABC (airway, breathing, circulation and safety)

Question 18

• who can do this task, other than the RN?
• consider comfort with task delegated.
• when delegating, smile and use (+) body language
• always say “thank you”
• help w/ delegated tasks when possible.

Answer 18

delegation skills

Question 19

1. assessment and planning
2. communication (tell them what you need and follow up)
3. supervision/monitoring (still held responsible for task)
4. evaluation and feedback

Answer 19

Steps of Delegation

Question 20

1. right task
2. right circumstance
3. right person
4. right communication
5. right supervision

Answer 20

5 Rights of Delegation

Question 21

type of development that is a method of orientation. short term. and is apart of side by side work and utilizes immediate feedback. Helps with socialization. Teaches necessary skills. assists with meeting expectations. UNIT SPECIFIC.

Answer 21

Preceptorship

Question 22

type of development that focuses on career development. Recognizing limitations and assets and meet goals. Raise confidence. Role model. Generous, competent, self-confident, honest, trustworthy and open. Knowledgeable and willing to share.

Answer 22

Mentoring

Question 23

type of development that addresses performance problems. focuses on performance not personality. Respect dignity and worth nurse. Focus on current level of performance. One on one with ongoing follow ups. Allows for reflection and celebration of progress!

Being followed around and observed.

Answer 23

Coaching

Question 24

type of development that involved sharing of ideas, information, support and advice. Requires time and effort. Builds relationships with other professionals. Creates opportunities for learning, growth, employment, and skill building. Fosters a sense of belonging. Can last a lifetime.

Answer 24

Networking

Question 25

needs assessment (# of cauti’s gone up) –>
plan (needs and how to deliver message) –>
implement (start/end date) –>
evaluate –>
completed or repeated (different plan)

Answer 25

staff development