Unit 1: Introduction to Laboratory Management Flashcards
Who said this:
Management is a Process of forecasting, planning, organizing, commanding, coordinating and controlling
Henri Fayol
Who said this:
Management is The social process of planning, coordination, control and motivation
Edward Francis Leopold Brech
Who said this:
Management is an Organizational direction based on sound common sense, pride in the organization and enthusiasm for its works
Tom Peters (1980)
It is the attainment of organizational goals in an effective and efficient manner through planning, organizing, staffing, directing and controlling organizational resources
Management
Organizational resources include:
- men
- money
- machines
- materials
What is the greatest organizational resource?
Men, Manpower
What are the nature of management?
- Management is universal
- Management, social process
- Goal Oriented
- Science & Art
- Group Effort
- Intangible
- Required at all level
- Separate from ownership
- Purposeful activity
What are the 5 management functions?
- Planning
- Organizing
- Staffing
- Directing
- Controlling
It is the process of determining the organization’s objectives and deciding how to accomplish them
Planning
It is structuring of resources & activities to accomplish objectives efficiently & effectively
Organizing
What management function has these importance:
- Creates synergy
- Establishes lines of authority
- Improves communication
- Improves competitiveness
Organizing
It is hiring people to carry out the work of the organization
Staffing
What management function has these importance:
● Recruiting
● Determine skills
● Motivate & train
● Compensation levels
Staffing
It is the elimination of significant numbers of employees
Downsizing
It is the elimination or addition of employee (“trimming the fat”)
Rightsizing
It is motivating and leading employees to achieve organizational objectives
Directing
Directing
What are the motivations done to improve employee performance?
- Incentives (raise, promotion)
- Employee involvement (cost reduction, customer service, new products)
- Recognition and appreciation
It is the process of evaluating and correcting activities to keep organization on course
Controlling
What are the five activities under Controlling ?
● Measuring performance
● Comparing performance against standards
● Identifying deviations from standards
● Investigating causes of deviations
● Taking corrective action
He/she is the one that takes charge of the management.
Oversees the activities to achieve set goal or purpose
Manager
What are the characteristics of a Manager?
- Self-motivated and self-controlled
- Possess well-defined goals
- Allocate resources according to priorities
- Make decisions, act upon them, and accept responsibility for them
- Willing to compromise
- Delegate and to depend on subordinates
- Maintain good relationship with others
- Possess emotional maturity
- Be able to appraise oneself and one’s performance objectively, to admit to being wrong
- Expect that one will keep on growing, improve one’s performance and continue to develop
What are the 3 roles of a manager?
- Interpersonal
- Informational
- Decisional
What role is described as the:
- Figurehead
- Leader
- Liaison
Interpersonal Role
What role is described as the:
- Monitor
- Disseminator
- Spokesperson
Informational Role
What role is described as the:
- Entrepreneur
- Disturbance handler
- Resource allocator
- Negotiator
Decisional Role
- He/she is the symbolic head
- He/she is required to perform a number of routine duties of a legal or social nature
e.g. Ceremonies status requests, solicitations
Figurehead (Interpersonal Role)
- He/She is responsible for the motivation and direction of subordinates
e.g. Virtually all managerial activities involving subordinates
Leader (Interpersonal Role)
He/she maintains a network of outside contacts who provide favors and information
e.g. Acknowledgment of mail, External Board Work
Liaison (Interpersonal Role)
- He/she receives wide variety of information
- He/she serves as nerve center of internal and external information of the organization
e.g. Handing all mail and contacts categorized as concerned primarily with receiving information
Monitor (Informational Role)
He/She transmits information received from outsiders or other subordinates to members of the organization
e.g.
- Forwarding mail into organization for information purposes
- verbal contacts involving information flow to subordinates such as review sessions
Disseminator (Informational Roles)
- He/she transmits information to outsiders on organizations plans, policies, actions, and results
- serves as expert on organization’s industry
Spokesperson (Informational Roles)
- He/she searches organization and its environment for opportunities
- Initiates projects to bring about change
e.g. Strategy and review sessions involving initiation or design of improvement projects
Entrepreneur (Decisional Roles)
- He/she is responsible for corrective action when organization faces important, unexpected disturbances
e.g. Strategy and review sessions involving disturbances and crises
Disturbance Handler (Decisional Roles)
He/she makes or approves significant organizational decisions
e.g.
- Scheduling requests for authorization
- budgeting
- the programming of subordinates work
Resource allocator (Decisional Roles)
He/she is responsible for representing the organization at major negotiations
e.g. Contract negotiation
Negotiator (Decisional Roles)
What are the 3 managerial skills?
- Technical Skills
- Conceptual Skills
- Human Skills
What Managerial skill is this?
Competent in a specialized area, analytical ability, and the ability to use appropriate tools and techniqes
Technical Skills
What Managerial skill is this?
Understanding what is needed to get the job done and understanding the physical operation
Technical skills
What Managerial skill is this?
Hands-on activity with basic product or process knowledge; producing the actual products a company is designed to produce
Technical skills
What Managerial skill is this?
An individuals’ ability to cooperate with other members of the organization and work effectively in teams.
Human Skills
What Managerial skill is this?
Interpersonal relationships, solving people’s problem and acceptance of other employees.
Human skills
What Managerial skill is this?
Ability of an individual to analyze complex situations and to rationally process and interpret available information
Conceptual skills
What Managerial skill is this?
Idea generation and analytical process of information.
Conceptual skills
What are the levels of management?
- Top management
- Middle management
- First-line/supervisory management
What level of management isthis?
- President
- Chief Executive Officer (CEO)
- Chief financial officer (CFO)
- Chief operations officer (COO)
Top Management
What level of management is this?
- Responsible for tactical planning
- Implement general guidelines established by top management
Middle Management
What level of management is this?
- Supervise workers
- Oversee daily operations
- Directing and controlling primary functions
First-Line Management
What are the indicators of poor/lack of management skills?
- Not listening while people are talking
- Micro managing
- Focusing on the task and not the individuals
- Not enforcing standards
- Lack of effective communication of expectations8
- Lack of effective communication of expectations
- Communicating on a need to know basis only
- Making decisions and then asking for feedback
- Passing the buck
- No sense of humor
