Unit 1 & 2 Flashcards
Components of the Communication Process
- Sender
- Receiver
- Message
- Feedback
Types of Communication
Verbal
Nonverbal
Verbal Communication
10 - 35% (1/3) of the message
- considered less reliable
Nonverbal Communication
65 - 90% (2/3) of message
- considered more reliable because they are usually unconscious behaviors
- Includes body language, facial expressions, voice behaviors, autonomic physiologic responses, appearance, physical characteristics.
Points to evaluate during communication
- Verbal Communication
- Nonverbal Communication
- Congruency between verbal and nonverbal communication.
Therapeutic Communication Techniques
- Broad Opening Statement
- Offer general directive leads
- Use thoughtful silence
- Share observations about the client
- Clarify the client’s feelings
- Reflect the client’s feelings
- Clarify the content of client’s communication
- Reflect content
- Provide client with accurate information
- Use direct questioning
- Confront the client’s feelings when discrepancies or contradictions are perceived.
- Confront the content of client’s communication when discrepancies or contradictions are perceived.
- Verify perceptions of the client’s behaviors, thoughts, or feelings
- Focus or call attention to specific client statements or behaviors.
- Use self-disclosure when appropriate
- Summarize the main ideas or themes covered.
Barriers to Therapeutic Communication
- Changing the subject
- Probing questions
- Advising client
- Belittling the client
- Closed-ended questions
- False reassurances
- Giving approval
- Requesting and explanation
- Making a stereotyped comment.
Intervening in Psychotic Communication
- Do NOT reinforce a client’s psychotic communication
- Show interest in and concern for the client
- Can be difficult to communicate with a psychotic client
- May attempt to redirect client back to reality, but must be cautious with this.
Types of Relationships
Social
Intimate
Theraputic
Social Relationships
Most common
- used to meet one’s own needs
- for friendship/enjoyment
eg. church group working towards a common goal, or for social contact.
Intimate Relationships
- Meet the needs of others as well as self
- Between 2 persons who care about each other; exclusive.
Therapeutic Relationship
- Between healthcare provider and a person or group with healthcare needs.
- purposeful and helpful.
Therapeutic Nurse-Client Relationship
- Demonstrate acceptance of the client as a person
- Demonstrate respect
- Develop a bond of trust
- Demonstrate warms
- Maintain genuineness
- Demonstrate specificity in nurse-client interactions
- Convey empathy
Phases of the Therapeutic Relationship
- Orientation or Introductory Phase
- Working or Middle Phase
- Termination Phase
Orientation/Introductory Phase
Therapeutic Relationship
- Exchange of information about each other
- Establish frequency, length, and reason for contact
- Develop therapeutic relationship
- Identify problems and goals to be achieved.
- Gather data in problem areas
- Begin termination
Working/Middle Phase
Therapeutic Relationship
- Active work on problems and goals
- clients expresses thoughts and feelings
- problem solving occurs
- May be highly emotional
Termination phase
Therapeutic Relationship
- Multiple reasons for termination
- often evokes strong feelings in client and nurse
- provide for discussion of these feelings
- space contacts further apart
- discourage new areas of exploration
- referral to others.
Transference
a process whereby a client unconsciously and inappropriately displaces (transfers) onto individuals in his or her current life those patterns of behavior and emotions reactions that originated with significant figures from childhood.
Countertransference
the tendency of the nurse to displace feelings belonging to people in the nurse’s past onto the client.
Characteristics of Mental Health
- Happiness
- Control over own behavior/accountable
- Reality orientation
- Relationships with others
- Meaningful work
- Expression of feelings
- Good self-esteem/self-concept
- Ability to think effectively
- Stress management
Factors that affect mental health
- Inherited characteristics
- Biological factors (neurotransmitter balance, brain structure)
- Sociocultural factors
- Psychological factors
Mental Illness (definition)
a point in time when an individual has an impairment in relation to daily activities
Characteristics of Mental Illness
- Dissatisfaction with one’s self
- Dissatisfaction with One’s place in the world
- Ineffective or unsatisfying interpersonal relationships
- Distortion of Reality
- Altered mood states
- overuse of defense mechanisms to deal with anxiety
- ineffective adaptation to the events of one’s life
- nonproductive, inappropriate or bizarre behavior.
Misconceptions about mental illness
- Once you are mentally ill, you are always mentally ill
- If a mentally ill wanted to be better or healthy, they could be
- Everyone who is mentally ill is odd or different
- People who have a mental illness are dangerous
Role of Psychiatric-Mental Health Nurse
- Health promotion/maintenance
- Intake screening and evaluation
- Coordination of milieu therapy
- Case management
- Self-care activities
- Psychobiological activities
- Health teaching of client and family
- Crisis intervention
- Home health care
Healthy defense mechanisms
Altruism and sublimation
Intermediate defense mechanisms
repression
reaction formation
displacement
rationalization
immature defense mechanisms
projection
dissociation
splitting
denial
Altruism
Dealing with anxiety by reaching out to others.
Ex. a nurse who lost a family member in a fire is a volunteer firefighter.