Understaning External Influences Flashcards
Eight types of stakeholders
Shareholders
Employees
Customers
Managers
Suppliers
Local community
Pressure groups
Government
Shareholders
Investors who are part-owners of a company
Private limited company
A incorporated business that is owned by shareholders who invest in the business in return for a share of the profits and voting rights at the annual general meeting
Public limited company
An incorporated business that can sell shares to the public
Stock exchange
A pave where shares in PLCs can be bought and sold
Shareholders objectives
To make money by being given a share of their profits of the business in return for their investments
To make money if they sell shares
Main objectives of employees
To get the best possible pay and rewards for doing their jobs
To keep their jobs and to ensure that their job is secure
Advantage to a business of having satisfied employees as stakeholders
They actually do the business’s work so if they are satisfied they can have a big impact on the reputation and overall performance of a business
Stakeholders - Customers
Stakeholder with an influence over business because they buy a business’s products and services. If they buy a lot from that business, its sales will increase and the business will do well. If customers stop buying the business’s products , the business’s sales will decrease and lower business’s profit
Customers’ objective
To get the best possible quality service or product
To get best value for money for that product or service
Stakeholders - Managers
Senior employees within a business
They can influence a business because they ensure that the business’s employees work well, either in teams or individually
This then has an influence on the way in which employees provide customers with the products or services they want
Managers are also influences by the business because it pays their wages
Objectives of managers
To make sure the business succeeds so that they get paid
To ensure that their jobs are secure
Stakeholders - suppliers
Can have a big influence on businesses because they provide the goods or services that the business needs in order to keep on operating
Suppliers need to trade with businesses to increase their sales and are dependent on the success of the businesses that buy from them
Makes it more likely that the business will be able to egotists better payment terms or savings that they can pass on their customers
Suppliers objectives
To increase sales and profits
To encourage businesses to buy from them again in the future
To grow their business
Payment terms
The period of time that a business has to pay its suppliers
Stakeholders - local community
Is a business stakeholder because the work of the business has an influence on them
They can support or object to the way in which it operates
Local community objectives
To look after the local area and the people within it
Stakeholders - pressure groups
A group of people who join together to try to influence businesses or the government for a particular cause.
Ways a pressure group can influence the way a business operates
Encouraging consumers to increase the amount of a product or service that is used
Persuading customers to boycott or stop buying from a business
Encouraging businesses to behave in more ethical ways that help other stakeholders
Pressure groups objectives
Trying to change something
Stakeholders - government
Large influence because they are responsible for running the country
Influence all aspects of how a business operates
How is the relationship between stakeholders and a business is defined ?
The business affects stakeholders
Stakeholders have an impact on a business
A business must try to satisfy all of its different stakeholders and manage any conflict between them
Conflict
A serious disagreement, usually between people, countries or ideas.
Shareholders impact on business activity
Sets the aims and strategy for the business, including how it behaves
Provide funding and investment to start up and expand a business
Employees impact on business activity
Provide good service, which usually results in higher sales and profits
Customers impact on business activity
Buy products and services
Make recommendations for how to improve products and services
Recommend the business to friends and on social media
Managers impact on business activity
Manage employees who do the day-to-day work of the business
Communicate employees’ needs to senior management
Communicate the business’s needs to employees
Suppliers impacts on business activity
Provide the business with the materials it needs for its products or services
Affect the amount of products and services that can be produced and sold, which can have an impact on the business’s sales and reputation