Understanding the customer Phase 0 Flashcards

1
Q

To complete Phase 0 in a development process, one must focus on ___________ to identify and minimise uncertainties.

A

High level risk identification and minimisation

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2
Q

The primary goal in Phase 0 is?

A

Setting clear and common goals

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3
Q

It’s important to be aware of traps when leading a project team to stop allowing _____ conversations to persist

A

Circular

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4
Q

A main benefit of breaking projects into smaller steps is smaller projects allow the application of _____ project management tools, reducing _____ risk

A

Agile

Execution

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5
Q

During customer interviews, focus on capturing _______ _______ rather than dictated solutions to allow engineers to develop innovative solutions

A

Problem statements

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6
Q

Quality is defined by the _______ and directly influences their expectations, price, and management

A

Customer

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7
Q

To handle requests for changes, establish a clear _______ for the initial project and plan for future enhancements in subsequent releases.

A

Scope

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8
Q

Tie _______ to significant requests to maintain project stability.

A

Budget

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9
Q

It’s important to capture and analyse the input from different _______ (e.g., engineers, procurement, business unit managers) to avoid varied and conflicting feedback.

A

Personas

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10
Q

Clearly define the ____ ___ ______ before starting, including a list of pass/fail operations, to avoid vague and aimless testing

A

Proof of concept

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11
Q

Encourage team participation and avoid _______ the conversation to foster a collaborative environment

A

Dominating

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12
Q

Ensure meetings have an _______, designated presenters, and action reviews to maintain structure and engagement.

A

Agenda

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13
Q

Successful projects require clear plans with well-defined ____ ______ and committed team members

A

Success criteria

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14
Q

New teams go through phases like storming, ________, norming, and ________. In the early stages, expect misunderstandings and conflicts.

A

Forming

Performing

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15
Q

Address individual problems by identifying _______ or misaligned goals and ensuring everyone understands their role and the project’s purpose.

A

Common

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16
Q

What are the advantages of smaller projects

A

Easier to fund
Quicker to get approval
Reduces risk of market and customer changes during project

17
Q

Smaller projects allow for the use of ____ project management tools, which help in reducing execution risks.

18
Q

Breaking projects into smaller _____ provides flexibility to include new feature requests in future releases, keeping the initial release stable

19
Q

Ensure that customer problems are clearly defined and _____ to avoid open-ended issues.

20
Q

Develop a conceptual plan that includes customer profiles, target market descriptions, early engineering concepts, _____ ______, and a conceptual roadmap

A

Competitive analysis

21
Q

_______ and minimise high-level, conceptual risks early on, and prepare for detailed risk management in later phases.