Understanding the customer Phase 0 Flashcards
To complete Phase 0 in a development process, one must focus on ___________ to identify and minimise uncertainties.
High level risk identification and minimisation
The primary goal in Phase 0 is?
Setting clear and common goals
It’s important to be aware of traps when leading a project team to stop allowing _____ conversations to persist
Circular
A main benefit of breaking projects into smaller steps is smaller projects allow the application of _____ project management tools, reducing _____ risk
Agile
Execution
During customer interviews, focus on capturing _______ _______ rather than dictated solutions to allow engineers to develop innovative solutions
Problem statements
Quality is defined by the _______ and directly influences their expectations, price, and management
Customer
To handle requests for changes, establish a clear _______ for the initial project and plan for future enhancements in subsequent releases.
Scope
Tie _______ to significant requests to maintain project stability.
Budget
It’s important to capture and analyse the input from different _______ (e.g., engineers, procurement, business unit managers) to avoid varied and conflicting feedback.
Personas
Clearly define the ____ ___ ______ before starting, including a list of pass/fail operations, to avoid vague and aimless testing
Proof of concept
Encourage team participation and avoid _______ the conversation to foster a collaborative environment
Dominating
Ensure meetings have an _______, designated presenters, and action reviews to maintain structure and engagement.
Agenda
Successful projects require clear plans with well-defined ____ ______ and committed team members
Success criteria
New teams go through phases like storming, ________, norming, and ________. In the early stages, expect misunderstandings and conflicts.
Forming
Performing
Address individual problems by identifying _______ or misaligned goals and ensuring everyone understands their role and the project’s purpose.
Common
What are the advantages of smaller projects
Easier to fund
Quicker to get approval
Reduces risk of market and customer changes during project
Smaller projects allow for the use of ____ project management tools, which help in reducing execution risks.
Agile
Breaking projects into smaller _____ provides flexibility to include new feature requests in future releases, keeping the initial release stable
Releases
Ensure that customer problems are clearly defined and _____ to avoid open-ended issues.
Bounded
Develop a conceptual plan that includes customer profiles, target market descriptions, early engineering concepts, _____ ______, and a conceptual roadmap
Competitive analysis
_______ and minimise high-level, conceptual risks early on, and prepare for detailed risk management in later phases.
Identify