Understanding the Current Situation Flashcards
Name 5 ways of identifying stakeholders
Hierarchical nomination Background research Rich pictures RACI Stakeholder wheel
What is a stakeholder?
People who are directly or indirectly affected by a specific change. They can be internal or external to the organisation
Which 7 groups make up the stakeholder wheel?
Customers, Competitors, Partners, Suppliers and Regulators
Owners, Managers and Employees
What are the positives and negatives of interviews as an investigative technique?
Builds rapport, yields important info and is confidential
But
Time consuming, info must be verified, right people need to be interviewed
What are the positives and negatives of workshops as an investigative technique?
Gain broad view of area, obtain buy in and acceptance and gain consensus
BUT
Time consuming, needs careful facilitation and participants need required level of authority
What are the positives and negatives of observing stakeholders as an investigative technique?
Better understanding of problems, seeing the task in the user’s environment and uncover tacit knowledge
BUT
Users may feel self conscious and you may not see true reflection
What are the positives and negatives of scenario analysis as an investigative technique?
All steps included, tacit knowledge uncovered, top down approach
BUT
time consuming and can be overly complex
*Asking the actor - ‘what if’ scenarios
In accordance with the POPIT model, what are 5 questions BAs need to consider when identifying areas for improvement?
- Are the processes well defined and communicated?
- Do the people have the required skills for the job?
- What’s the organisational context?
- Has the data the systems hold been considered?
- Will tech be helpful in supporting business change?
What are 6 tools for representing business situations?
Rich pictures Mind maps Business Process Models Spaghetti maps Fishbone diagrams Business needs log
When would i use rich pictures?
When you’re trying to document a distilled view of the entire business situation
When would i use mind maps?
When there is a lot of information in different groups/levels to be considered
What’s a fishbone diagram?
Visual root cause analysis tool
Box with the problem or effect being experienced on the right. Spines radiate from the backbone and signify possible areas causing the problem.
Also called cause and effect diagrams
What’s a spaghetti map?
A map that shows the physical movements required for the actor to carry out a task
Whats a business needs log?
Log used to identify how to address the problems identified in a root cause analysis for example.
The business need, the source/ stakeholder responsible and the comment
