Stakeholder Analysis & Management Flashcards
1
Q
What are the 6 quadrants of the power/interest grid? (From bottom to top, left to right)
A
Ignore, keep informed, keep on-side, watch, keep satisfied and manage closely
2
Q
What are the 3 areas of stakeholder analysis?
A
Identify stakeholders
Prioritise your stakeholders
Understand your stakeholders
3
Q
What is a business perspective?
A
A business perspective is view by a key stakeholder of what the business should look like, so it provides a possible model of a future system
4
Q
What criteria are used to base a business perspective? What is this made up of?
A
CATWOE
Customer, Actors, Transformation, Worldview, Owner and Environment
5
Q
In what order do you document a stakeholder’s business perspective?
A
- Understand their worldview
- Define the relevant transformation
- Identify the customer targeted by this transformation
- Include all the actors in the transformation
- Consider the owner and environment
6
Q
What’s a root definition?
A
A statement built from a stakeholder’s CATWOE
