Understanding Human Comm Chapter 5 Flashcards
1
Q
Listening vs Hearing
A
Hearing is simply the act of perceiving sound by the ear.
**Listening **is consciously choosing to recognize a meaning.
2
Q
Stages of Listening
A
- Hearing
- Attending
- Understanding
- Responding
- Remembering
3
Q
Faulty Listening Behaviors
A
- Pseudolistening
- Selective Listening
- Defensive Listening
- Ambushing
- Insulated Listening
- Insensitive Listening
- Stage Hogging
4
Q
Reason for Poor Listening
A
- Message Overload
- Rapid Thought
- Psychological Noise
- Physical Noise
- Hearing Problems
- Faulty Assumptions
- Talking has more Apperent Advantage
- Cultural Differences
- Media Influences
5
Q
Personal Listening Styles
A
- Content-Oriented
- People-Oriented
- Action-Oriented
- Time-Oriented
6
Q
Informational Listening
A
Is the approach to take when you want to understand another person.
- Questioning-Counterfeit
- Statement
- Hidden Agendas
- Seeking Correct Answers
- Unchecked Assumptions
- Paraphrase
- Reflective feeling, information
7
Q
Critical Listening
A
In which the goal is to judge the quality of accuracy of the speaker’s remarks.
- Information
- Paraphrase before responding
- Credibilty
- Evidence and Reasoning
- Recency
- Amount
- Reliability
- Interpretation
- Emotional Appeals
8
Q
Types of Supportive Responses
A
- Advising
- Judging
- Analyzing
- Questioning
- Comforting
- Promting
- Reflecting
