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Certified Business Analyst Professional > Underlaying Competencies > Flashcards

Underlaying Competencies Flashcards

1
Q

What are the Analytical Thinking and Problem Solving competences?

A

Creative Thinking, Decision Making, Learning, Problem solving, system thinking

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2
Q

What are the Behavioral Characteristics competencies?

A

Ethics, Personal Organization, Trustworthiness

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3
Q

What are the Business Knowledge competencies?

A

Business principles and practices, Industry Knowledge, Organization knowledge, Solution Knowledge

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4
Q

What are the Communication competencies?

A

Oral communications, Teaching, Written Communication

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5
Q

What are the Interaction Skills competencies?

A

Facilitation and Negotiation, Leadership and Influencing, Teamwork

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6
Q

What are the Software Application competencies?

A

General purpose applications, Specialized Applications

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7
Q

What is the purpose of Creative Thinking?

A

Generate new ideas for approaches to problem solving and alternative solutions

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8
Q

What is the definition of Creative Thinking?

A

The generation of new ideas and concepts, should be innovative and appropriate to the situation, promote creative thinking in others by asking questions and challenging assumptions

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9
Q

What are the effectiveness measures for Creative Thinking?

A

Successful generation and productive consideration of new ideas, Application of new ideas to resolve existing problems, Willingness of stakeholders to accept new ideas

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10
Q

What is the purpose of Decision Making?

A

Understand the criteria involved in making a decision, make decisions, assist others to make better decision

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11
Q

What is the definition of Decision Making?

A

Gathering relevant information, breaking down the information, making comparisons and tradeoffs, and identifying the option which is most desirable

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12
Q

What are the effectiveness measures for Decision Making?

A

Confidence of the participants that decision is correct,
new information that causes a decision to be revisited is really new, decisions are effective in addressing the problem, Impact of uncertainty and new information when making a decision can be effectively assessed

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13
Q

What is the purpose of Learning?

A

Effectively learn about business domains and how they function, and translate that knowledge into an understanding of how to benefit the organization

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14
Q

What is the definition of Learning?

A

The process of gaining knowledge or skills

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15
Q

What are the effectiveness measures for Learning?

A

Agreement by stakeholders that analysis models effectively and completely describe the domain, Identification of related problems and issues from multiple areas in the domain, Rapid absorption of new information or new domains

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16
Q

What is the purpose of Problem Solving?

A

Define and solve problems to ensure that real, underlying problem is understood and solution actually addresses that problem

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17
Q

What is the definition of Problem Solving?

A

Effective definition and solving of problems that ensure the real underlying problem is understood and solved.

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18
Q

What are the effectiveness measures for Problem Solving?

A

Confidence of the participants that a selected solution is correct, New solution options can be evaluated using the problem solving framework, Selected solutions meet the defined objectives and solve the under laying problem, Decisions are not made on preconceived notions, organizational politics, or other traps that may cause sub-optimal decisions.

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19
Q

What is the purpose of System Thinking?

A

To understand how people, processes, and technology interact to create a whole system

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20
Q

What is the definition of System Thinking?

A

The behaviors and characteristics that emerge from the interaction of the components of a system.

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21
Q

What are the effectiveness measures for System Thinking?

A

Understanding how a change to a component affects the entire system, Identification of reinforcing and compensating feedback loops, Understanding how systems adapt to external pressures and changes

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22
Q

What is the purpose of Ethics?

A

Earn the trust and respect of stakeholders and recognize when proposed solutions present ethical difficulties

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23
Q

What is the definition of Ethics?

A

An understanding of the moral and immoral behaviors standards that govern ones actions

24
Q

What are the effectiveness measures for Ethics?

A

Decisions made that consider all stakeholders, Reasons for a decision are clearly articulated and understood, Prompt and full disclosure of conflicts of interest, Honesty regarding one’s abilities, performance of work, and accepting responsibility for failure or errors

25
Q

What is the purpose of Personal Organization?

A

To effectively manage tasks and information

26
Q

What is the definition of Personal Organization?

A

The skills required to find information, manage tasks, and prioritization of work

27
Q

What are the effectiveness measures for Personal Organization?

A

Find information, Regular completion of tasks on-time, Efficiency in work completion, Identification of outstanding work and status of each work item

28
Q

What is the purpose of Trustworthiness?

A

Earn the trust of stakeholders necessary to elicit requirements

29
Q

What is the definition of Trustworthiness?

A

Confidence of stakeholders that analyst will serve their needs and not just their desires

30
Q

What are the effectiveness measures for Trustworthiness?

A

Stakeholders involving the analyst in decision making, Stakeholders acceptance of analyst recommendations, Stakeholders willingness to discuss difficult or controversial topics with analyst, Stakeholders willingness to support analyst when problems occur

31
Q

What is the purpose of Business Knowledge?

A

To ensure that proper and fundamental business principals and processes are incorporated and supported by solutions

32
Q

What is the definition of Business Knowledge?

A

Business Principals are those characteristics that are common to all organizations, common sets of practices which include human resources, Finance, Information technology, and Supply chain

33
Q

What are the effectiveness measures for Business Knowledge?

A

Understanding of business environments, operations, processes and practices, Understanding of regulatory, compliance, and government frameworks, Understanding of auditing and security issues

34
Q

What is the purpose of Industry Knowledge?

A

To understand the challenges an industry places on an organization

35
Q

What is the definition of Industry Knowledge?

A

An understanding of the competitive forces that shape and industry

36
Q

What are the effectiveness measures for Industry Knowledge?

A

Keeping up with what is taking place in an industry, Identification of trends shaping and industry, Knowledge of major competitors and partners, Knowledge of major customer segments, Knowledge of products and product types, Knowledge of sources of information including trace organizations and journal, Knowledge of industry standard processes and methodologies, Knowledge of the industry regulatory environment

37
Q

What is the purpose of Organization Knowledge?

A

To assist the analyst in work being performed

38
Q

What is the definition of Organization Knowledge?

A

An understanding of the business architecture, business units, persons who occupy key stakeholder positions, informal lines of communication, lines of authority, and internal politics

39
Q

What are the effectiveness measures for Organization Knowledge?

A

An understanding of the terminology and jargon, An understanding of the products and services, Ability to identify SMEs in the organization, An understanding of organizational relationships and politics

40
Q

What is the purpose of Solution Knowledge?

A

To use knowledge of a solution to identify the most effective means of implementing a change

41
Q

What is the definition of Solution Knowledge?

A

A knowledge of the working of a solutions which includes suppliers and vendors

42
Q

What are the effectiveness measures for Solution Knowledge?

A

Reduced time or cost to implement a required change, Shortened time on requirements analysis and or solution design, Understanding when a larger change is justified base on the business benefit, Understanding how additional capabilities present, but not used, can be deployed to provide business value.

43
Q

What is the purpose of Oral Communications?

A

Effectively express ideas and information in ways that are appropriate to the target audience

44
Q

What is the definition of Oral Communications?

A

The verbal expression of ideas or information

45
Q

What are the effectiveness measures for Oral Communications?

A

Effective paraphrasing to ensure understanding, Effective facilitating sessions, Developing and deliver of powerful presentations, Can communication in a calm, rational manner when under stress or urgency

46
Q

What is the purpose of Teaching?

A

Effective communication of issues and requirements that ensures this information is understood and retained.

47
Q

What is the definition of Teaching?

A

The education of implementation SMEs

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48
Q

What are the effectiveness measures for Teaching?

A

Verifying that learners have acquired information imparted to them, Ability of learns to uses or demonstrate new knowledge.

49
Q

What is the purpose of Written Communications?

A

Document elicitation results, requirements, and other information

50
Q

What is the definition of Written Communications?

A

The use of symbols to communicate information

51
Q

What are the effectiveness measures for Written Communications?

A

Ability to adjust writing style to the needs of the audience, Use of proper grammar and style, Appropriate choice of words

52
Q

What is the purpose of Facilitation and Negotiation?

A

To interact with stakeholders in order to help them resolve disagreements on the priority and nature of requirements.

53
Q

What is the definition of Facilitation and Negotiation?

A

Facilitation - the skill of moderating discussions among a group that allows all participants to effectively articulate their views
Negotiation - no definition given

54
Q

What are the effectiveness measures for Facilitation and Negotiation?

A

Ensuring that participants in a discussion understand each others view correctly, Use of meeting management skills and tools and meeting minutes to keep discussions focused and organized, Preventing discussions from begin sidetracked on to irrelevant topics, Many more

55
Q

What is the purpose of Leadership and Influencing?

A

To guide other investigating requirements and help encourage stakeholders support necessary changes.

56
Q

What is the definition of Leadership and Influencing?

A

Leadership- the motivating people to act in ways that allow them to work together to achieve shared goals and objectives
Influence- no definition

57
Q

What are the effectiveness measures for Leadership and Influencing?

A

Reduced resistance to changes, Stakeholders are willing to set aside personal objectives, Articulation of clear and inspiring vision of a desired future state.

Certified Business Analyst Professional (5 decks)

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