U4 AOS2 T1 Flashcards
By leading change, the manager acts as
a bridge to support the employees as they cross from existing work practices into new and unfamiliar territory.
leadership qualities (10
Motivation Inspiration Responding to feedback Supporting or organising training Coaching, mentoring Developing talent Being decisive Act as a role model for employees Maintain relationships with all key stakeholders in the change process – employees, shareholders, suppliers, etc Clearly communicate the business intentions
how will the 10 leadership qualities help the manager
These personal characteristics will assist him or her to discover and appreciate any points of resistance to change.
adding to the leadership qualities, a successful leader will need to (9
market and promote the change in a manner that will achieve cooperation and
acceptance
resolve conflicts, which often arise when change is implemented
keep an open mind, seek out new ideas and freely share information
cultivate a sense of stability, while at the same time push on with even more change
show confidence in people, share credit and recognition
build and communicate a clear vision.
ensure the KPI’s are reflecting growth
inspire and motivate employees
have clear vision for the future
definition of leadershsip
is the process of positively influencing and encouraging individuals to set and achieve objectives.
second dot point =
(11
staff training staff motivation change in management styles or skills increased investment in technology improved quality in production cost cutting lean management redeployment of recourses
staff training will generally provide: (5
Better knowledge in employees
Better skills in employees
Feeling of being valued
Opportunities for employee group to develop together
Career development for employees e.g. Leadership training
if the number of customer complaints are high, what would staff training provide and how will it impact the issue
Better knowledge in employees > Improved customer service
if the Productivity rates poor Net profit figures low Level of wastage high what would staff training provide and how will it impact the issue
Better skills in employees > Quicker production, better quality of production, less wastage
if the Productivity rates low Rates of staff absenteeism high Rates of staff turnover high what would staff training provide and how will it impact the issue
Feeling of being valued > Staff motivation increases
if the Rates of staff absenteeism high Rates of staff turnover high what would staff training provide and how will it impact the issue
Opportunities for employee group to develop together > Staff motivation increases
if the Rates of staff absenteeism high Rates of staff turnover high what would staff training provide and how will it impact the issue
Career development, leadership training > Staff motivation increases Promotion opportunities develop
what is staff motivation
Motivation is concerned with the desire to do things. In a business the manager clearly wants the employees to do the things that will achieve “their” objectives.
motivation theories include ensuring there is: (7
Sufficient pay Job security Opportunities for social interaction Opportunities for developing self esteem Opportunities for personal development Goals to strive for Fulfilment of personal drives
what are the motivation strategies(4
performance related pay, career advancement,
investment in training,
support and
sanction
if the Productivity rates are low Percentage of market share falls Number of sales fall Number of customer complaints too high what would staff motivation provide and how will it impact the issue
Willingness to work harder on existing tasks = Improved productivity Improved customer service
if the Percentage of market share low- seeking new competitive edge what would staff motivation provide and how will it impact the issue
Willingness to contribute additional effort / ideas for the betterment of the business = Improved productivity Generation of new ideas / innovation and business opportunities
if the Net profit figures low Level of wastage high what would staff motivation provide and how will it impact the issue
Employees willing to enhance their skills and knowledge = Quicker production, better quality of production, less wastage
if the Rates of staff absenteeism high Rates of staff turnover high what would staff motivation provide and how will it impact the issue
Employees feeling valued = Employees highly engaged and wanting to be at work
what are the 5 management styles
Autocratic, persuasive, consultative, participative, laissez faire
what are the 6 management skills
Communicating Delegating Planning Leading Decision-making interpersonal
if the Rates of staff absenteeism high Rates of staff turnover high what would Change in mgmt. style from autocratic to consultative e.g provide and how will it impact the issue
Employees feeling valued and can voice their opinions = Employees engaged and wanting to be at work
if the Productivity rates low what would Change in mgmt. style from autocratic to consultative e.g provide and how will it impact the issue
Change in staff motivation = Respect for manager changes and willingness to strive for business objectives changes
if the Number of customer complaints high what would Change to delegation skill e.g. provide and how will it impact the issue
Delegate task to customer service employees to resolve = Quicker resolution of problem Staff motivation and skill development Manager time allocated to other tasks