U3 AOS2 PT2 Flashcards

1
Q

LT ST of performance related pay

A

ST: immediate motivation
LT: workers get used to, may plateau

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2
Q

LT ST of Career advancement

A

ST: motivation till achieve goal or give up
LT: culture of self interest

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3
Q

LT ST of investment in training

A

ST: employee morale ^, Productivity^
LT: builds skill and capabilities in staff, experienced

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4
Q

LT ST of support

A

ST: employee morale ^
LT: long term positive culture

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5
Q

LT ST of sanction

A

ST: fast, direct motivation
LT: Fear and resentment

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6
Q

What is Maslow’s hierarchy of needs?

A

the sequence of human needs in the order of their importance.

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7
Q

What is an award

A

legally binding agreement, sets out minimum wages and conditions for a group of employees in a given industry

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8
Q

what is sanction

A

form of penalty and punishment

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9
Q

what is training

A

process of teaching staff how to do their job more efficiently and effectively by boosting their knowledge and skills.

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10
Q

What is development

A

activities that prepare staff to take on greater responsibility in the future.

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11
Q

what is succession planning

A

preparing employees with potential to take on key management positions within the business in thefuture, should the need arise.

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12
Q

obj to increase profit

A

Motivate staff > customer service^ = Profit^

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13
Q

obj to fulfil marketing need

A

Training > sales delivered on time > profit^/sales^ = fulfilled

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14
Q

obj to increase market share

A

performance management > customer service^ > sales^ = increased market share

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15
Q

to meet shareholders expectations

A

termination management > costs cut > better profits =shareholders expectations met

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