U3 Ch.9 ICT Flashcards
what is ICT
Information and communications technology. Use of computers and other electronic technology to STAM (Store Transfer Access Manipulate) info
forms of ICT used in business
- Internet
- EDI
- Cloud Computing
- Video Conferencing
- Social Media
- Computer Software Applications
Advantages of Internet
- Fast
- Less costs selling online
- Better decisions
- Advertising
Disadvantages of Internet
- Hacking
- False Information
- Installation, maintenance and equipment cost
- Negative online reviews
Advantages of Email
- Fast
- Low cost
- Accessible anytime
- Record
Disadvantages of Email
- Viruses
- Sending to wrong address
- Phishing
- Spam
Phishing
when a fake email claiming to be from a legitimate company is sent to scam someone for confidential information. e.g. bank account number or passwords
EDI
Electronic Data Interchange. Computer-to-computer exchange of documents where a business communications information electronically that is traditionally communicated on paper. Can be automated with no need for human intervention. Useful for automatically re-ordering stock.
Advantages of EDI
- Savings (on time, labour and office expenses . Needs little to no intervention from employees)
- Less errors
- Fast
- Automates Stock Control
Disadvantages of EDI
- Set up costs
- Only suitable for businesses that buy/sell in large amounts
- Not compatible with businesses not using EDI
- IR harmed (staff fear/lose jobs)
Cloud Advantages
- Cheap
- Global Access
- Updates carried out by server no need for maintenance
- Data backed-up
Cloud disadvantages
- Outages may occur
- Hacking
- Service fees
- Difficult to change service providers
Computer Software Applications
Word Processing (Word)
Spreadsheet (Excel)
Database (MS Access)
Presentation (Powerpoint)
DTP (MS Publisher)
DTP
Desktop Publishing. combine elements of word processing with graphics packages to produce leaflets and newsletters.
Benefits of ICT
- Fast Communication
- Better Teamwork
- Cost savings
- Makes tasks easier
- Higher Quality
Challenges of ICT
- Security issues
- System breakdown
- Installation costs
- IR problems
- Less personal touch for customers
GDPR
Genera; Data Protection Regulation 2018. EU wide regulation that strengthens individuals data rights and obliges organisations to data protection standards.
Data subject
Individual who data is about
Personal Data
Information that relates to data subject
Data controller
Person in a business who decides what data is collected and how it is processed
Data processor
Who processes data on behalf of the data controller
What is the DPC
Data Protection Commission. The supervisory authority responsible for monitoring the application of GDPR
Rights of data subjects
- Right of access (details on why and how data is processed)
- Copy of data (must be provided in electronic format within one month of the written request)
- Correction of data (that’s incorrect)
- Erasure of data (if organisation has no legitimate reason to keep it)
- Complain to DPC (if believes breach)
Responsibilites of Data Controllers
- Data Collection (only what is needed for their purposes)
- Provide copies (free of charge within one month)
- Keep data secure (use encryption, back-up data, review security)
- Report data breaches (to DPC within 72 hours)
- Appoint DPO (in organisations that hold large volumes of personal data)
DPO
Data Protection Officer
Functions of the DPC
- Monitor+Enforce GPDR
- Promote GDPR (through website, guidelines and infographics)
- Prohibits data transfer (stop transfer outside Ireland in certain circumstances)
- Impose fines (up to €20 million or 4% of annual turnover for very serious breaches of GDPR)
- Data audits (investigates processes used by data processors and controllers. Can enter firm’s premises and inspect info)
