U1- Structures Flashcards

1
Q

Describe a flatstructure (3 things)

A

There are fewer levels of management
There is a short chain of command
Managers have a wider span of control

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2
Q

Give 3 advantages to a flat structure

A

It is much easier for information to flow up and down the organisation

Gathering information and consulting staff takes less time so some decisions can be made more quickly

The business is more able to respond and deal quickly to changes in the market

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3
Q

Give 2 disadvantages to a flat structure

A

The removal of management/ supervision levels means that there is less control throughout the organisation

Mistakes are easier to make and harder to identify

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4
Q

Describe a hierarchical (tall) structure (name 3 things)

A

Each manager has a narrow span of control

There are many layers of management and a long chain of command

This structure is useful where there has to be tight control over operations such as the military

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5
Q

Give 4 advantages of a hierarchical structure

A

There is a great deal of control and supervision

There are clearly defined roles and clearly defined procedures for carrying out those roles

Staff will become expert in the performance of their roles

The business can save money by having only one set of resources for these workers to use

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6
Q

Give 3 disadvantages to a hierarchical structure

A

Communication can be slow

Inability to change quickly makes the business vulnerable to changes in the market in which it operates

Decisions that require information from the various levels can take a long time to be made

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7
Q

Describe an entrepreneurial structure (name 3 things)

A

There are only 1 or 2 main decision makers

Usually used in small businesses

The business relies wholly on the expertise of the decision maker

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8
Q

Give 4 advantages of an entrepreneurial structure

A

Decisions are made quickly

Decisions are made for the benefit of the organisation

Decision makers are very experienced

Staff know who they are accountable to

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9
Q

Give 3 disadvantages to an entrepreneurial structure

A

Staff can become demotivated as they are not included in the decision making

If the decision maker is unavailable then the decisions can’t be made

It places a very heavy workload on these few individuals

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10
Q

Describe a matrix structure (name 3 things)

A

Used when the business is involved in a number of large projects such as a construction firm

Teams are formed with staff from all/ most of the functional departments

Each member of the team will have their own specialist skills and will be responsible for their own particular expertise

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11
Q

Give 4 disadvantages of a matrix structure

A

Teams of different specialists provide a range of skills that can increase innovation

Employees can be motivated and empowered

There is no need to fund the structure permanently

Complex problems can be solved effectively

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12
Q

Give 2 disadvantages of a matrix structure

A

Employees will have 2 managers to report to: their function manager and the matrix

Matrix structures can be costly to set up and manage

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13
Q

Describe a centralised structure (name 2 things)

A

Relies heavily on a number of key individuals who make most of the decisions within the organisation

Complete control of the organisation is held by these key members

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14
Q

Give 4 advantages of a centralised structure

A

A standard method of operation is developed across the whole business

Economies of scale can be achieved through centralised purchasing

Leadership should be strong

It is easier to promote a corporate culture/ image

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15
Q

Give 3 disadvantages to a centralised structure

A

It stifles creativity of the staff

It does not allow for staff to be easily prepared for promotion

It is difficult for decision makers to relate to local conditions because they are removed from the day to day operations of the business

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16
Q

Describe a decentralised structure (name 3 things)

A

There is responsibility and decision making given to Middle and lower managers

Some decisions are taken locally, delegating authority

Head office is seen more as providing a support role for the organisation

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17
Q

Give 4 advantages to a decentralised structure

A

It allows the organisation to be more responsive to changes in the market or environment in which it operates

The people marking the decisions are much closer to the customers and have a far better knowledge of their needs

Being trusted to make decisions can make the staff feel more wanted and appreciated which in turn increases their motivation

It allows senior management to focus on key decisions

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18
Q

Give 3 disadvantages to a decentralised structure

A

Some overall control of the business will be lost

Inexperienced managers can make decisions that harm the whole business

Higher salaries may have to be paid

19
Q

What is de-layering?

A

The removal of levels of management or supervision from the organisation

20
Q

What are the consequences of de-layering? Name 4

A

It can lead to better communication

It empowers staff as they have increased responsibility

It reduces the costs of salaries for the organisation

It may improve productivity

21
Q

What is the span of control?

A

The number of people any manager or supervisor has working directly for him or her

22
Q

Give 3 advantages to a wide span of control

A

Fewer managers are required and wages are saved

Quality of staff will be improved

It can be motivational to managers as they have greater power

23
Q

Give 3 disadvantages of a wide span of control

A

It can place managers under stress

Subordinates may resent having to make all the decisions

Managers will have less time for planning which can result in poor decisions

24
Q

What is downsizing?

A

It involves reducing the operating costs of the organisation by looking for what it does not need to spend money on

25
Q

What are 2 advantages to downsizing?

A

Reduces the costs for the organisation making it more efficient and competitive

Increases shareholders confidence

26
Q

What are 2 disadvantages to downsizing?

A

Possible bad publicity

Redundancy costs

27
Q

Name 6 factors which impact on the structure the organisation uses

A

Size- more formal structure is needed for a large business

Technology- this can change the structure of the business, it will be easier to communicate over large distances

Product- customer amount

Market- size of market and location

Staff- knowledge and skills, less formal structure is needed if staff are skilled

Finance- additional managers cost money

28
Q

What is a mix of groupings called?

A

A hybrid structure

29
Q

What is functional grouping?

A

When the organisation is split into departments which represent the main functional areas of the business

30
Q

Give 4 advantages to functional grouping

A

The resources of the organisation will be better used

Allows for specialisation in each functional area

Decision making is better

Staff know who to turn to if they need specific expertise

31
Q

Give 3 disadvantages to functional grouping

A

Staff loyalty is to the department rather than the organisation

Communication barriers between departments can exist

Response to the changes in the business environment is slow

32
Q

What is product/ service grouping?

A

When the organisations activities are grouped around the different products or services that it provides

Such as Virgin

33
Q

Give 4 advantages to product grouping

A

Each division will be a self contained unit

Each member of staff in the division will have specific knowledge about that specific product

It is easier to see which areas or products are doing well and which are having problems

This grouping allows for a quicker response to external changes such as changes in customer requirements

34
Q

Give 2 disadvantages to product grouping

A

Divisions may find themselves competing against each other

It is difficult to share research and development or equipment across divisions

35
Q

What is customer grouping?

A

Where the individual needs of different customers are important, the business will organise in such a way that they have close contact with their customers

36
Q

Give 3 advantages to customer grouping

A

Customers needs are identified as a priority so customer loyalty can be built up

Services can be tailored to suit each group of customers or specific customer

The organisation can respond much faster to the customers needs

37
Q

Give 3 disadvantages of customer grouping

A

There can be large staffing costs

The feeling of personal service can be lost if staff change positions

Administration of such a grouping can be time consuming as individual customer needs take time and effort to meet

38
Q

What is geographic grouping?

A

When businesses organise themselves around the place where their products are delivered

Used when customers are spread out over many countries or a wide area of a country

39
Q

Give 3 advantages of place grouping

A

Local offices with local knowledge can cater for local clients needs

Customer loyalty can be built up through a local personal service

The local office is more responsive to changes in customer needs

40
Q

Give 3 disadvantages of place grouping

A

Administration can be time consuming

There will be a duplication of personnel and resources

It is expensive with regards to administration and staffing costs

41
Q

What is technology grouping?

A

When activities are grouped around the technological requirements of the product, mostly in its manufacture or in the process of delivery to the customer

42
Q

Give 3 advantages of technology grouping

A

The degree of specialisation in the production process can be increased

Problems with the technology can be easily identified

It can reduce wastage and costs

43
Q

Give 3 disadvantages of technology grouping

A

There is a high degree of specialised training of the staff required

Duplication of resources occurs

It is only an option for very large organisations that have different products with similar production processes

44
Q

Compare tall and flat structure

A

A tall structure has many layers of management whereas a flat stature has fewer levers of mangement

A tall structure has many promotional opportunities whereas a flat structure has fewer promotional opportunities

A tall structure takes time for information to get passed un whereas in a flat structure information is passed on quickly

A tall structure has a narrow span of control where as a flat structure has a wide span of control