TUI Vision & Values and my own motivation

Question 1

What is TUI’s passion? Who helps achieve this? Link this to your own motivation to join TUI.

Answer 1

Delivering unforgettable holiday experiences for our customers.

TUI’s people help achieve this.

The MPL Cadet Programme doesn’t just offer an opportunity to fulfil my dream of becoming an Airline Pilot, but also gives me the opportunity to join this team of people at TUI, and help to deliver the same wonderful experiences that I felt whenever I was a passenger on TUI flights in the past, to your future customers.

Question 2

What are TUI’s values? Explain how TUI are doing this and give examples of actions pilot’s take to achieve this.

Answer 2

Trusted: Make travel easy; combine human and digital skills to provide information at the right time. Deliver on promises; if something goes wrong, put it right. For pilots: doing the best to rectify effects of delays; working with ATC for shortcuts or re-routing for tailwinds, making passengers feel welcome onboard every flight, etc.

Unique: Personalised service; we listen. Take pride in finding best-tailored solutions. Go above and beyond to show care for people and world. For pilots: Interacting with passengers during boarding, treating people as individuals in the terminal, or wherever you meet them, for example.

Inspiring: Use expertise to empower customers to explore and create memories. TUI Musement, Reps at hotels, etc. For pilots: Providing exciting flight information, destination info. , etc.

Question 3

What do TUI want their pilots to be able to do and why?

Answer 3

Embrace the customer-focused culture and go the extra (s)mile to ensure service exceeds expectation, because the journey is part of the holiday, in fact the beginning and the end. It’s what customers will remember.

Question 4

What kind of atmosphere should be present on a TUI flight?

Answer 4

Community-feel; safe and efficient flight; enjoyable experience.

Question 5

What is TUI’s vision?

Answer 5

Excellence in leisure experiences

Question 6

What is TUI’s purpose?

Answer 6

Create the moments that make life richer

Question 7

What is TUI’s customer-centricity programme?

Answer 7

Makers of happy

Question 8

What is TUI’s promise?

Answer 8

Live happy

Question 9

What is TUI’s employer brand?

Answer 9

Let’s TUI it!

Question 10

What 5 things make up TUI’s strategy?

Answer 10

Central customer ecosystem, holiday experiences, sustainability, people, market and airlines.