TUI info. Flashcards
Reasons to Live Happy with TUI
(H.A.P)
Holiday promise
Awards
People, Planet, Progress
About TUI
(H.O.T.P.B)
Handpicked hotels.
Ocean and river cruises- Over 120 destinations, with option of flying from 21 regional UK airports.
Tailor-made experiences- Over 5000 multi-destination trip destination combinations to choose from.
Personal Service- Committed to protecting the planet by actively looking out for the environment, local people and wildlife.
Best holiday airline- Top-class service, giving a great start to your holiday.
Life at TUI
(C.M.B)
Creating smiles every day
Making our custoemrs happier, connecting with colleagues
Benefits-
We want to be the best-loved holiday company for both customers and colleagues.
We work for you: Flexibility at TUI
We care: Health & Wellbeing at TUI
We develop: Lifelong Learning at TUI
We are family: Team spirit at TUI
We are innovators: Our journey to digitilisation
TUI Airline
(T.2.W)
Outline brief points
TUI Airways (UK), TUI fly Nordic, TUI fly Belgium, TUI fly Netherlands, TUI fly Germany
26 million customers annually
Working with us means being part of a diverse and fully digitalised community that supports cross-country working and we are always looking for new inspiring colleagues who want to strengthen our team.
Pilot
(A.N.T.F.P.S.G.D.P.J.E.T.T.S)
Always looking for opportunities to grow and develop, never stopping learning.
No two days are the same
TUI have a strong history backing new, carbon-saving technologies for continuous imorovement of operations
Flights are key elements of TUI holidays and TUI want to make it a remarkable one
Pilots contribute to this by providing safe and enjoyable in-flight experiences for all guests
Striving for the highest standards within flight operations
Going the extra smile
Distinct sense of responsibility and dedication
Personal attitude of crew members that makes the ultimate difference
Journey is part of the customer’s holiday.
Expect pilots to embrace customer-focused culture and go the extra smile to ensure our service and customer experience is exceeding all expectations
TUI have a strong history backing new, carbon-saving technologies for continuous imorovement of operations
Teamwork and collaboration, be yourself.
Striving for a team that’s as diverse as the destinations we send our customers to
Who are we?
(M.W)
Makes holiday dreams come true for people all around the world
We believe in the power of travel
TUI superpowers
(M.E.F.F.B)
Making people happy: Ultimate goal is to get our customers away on holiday and create the moments that make life richer for them
Empowerment: TUI individuals make a differnce because they’re empowered to make decisions.
Fun & Togetherness: Culture is very important. Value it for the sense of fun, togetherness and support
Flexibility.
Benefits: Help colleagues thrive at work and beyond, through personal and professional support offered.
TUI’s commitments
(D.W.T.T)
Diversity and Inclusion
Workplace flexibility and choice
Tourism Pilot Project
TUI Master Class: Lifelong Learning
Vision & Values
(O.O.O.)
Our Promise: Discover your smile (engaging customers)
Our Values: Trusted- reliable, consistent, quality. Unique- exclusive, designed around you. Inspiring- fresh, effortless.
(engaging employees and customers)
Our Vision: Think Travel. Think TUI. (Engaging employees and customers)
What we’re looking for
(C.R.M.G.T.R.H.T)
from Pilot Cadet Programme Homepage
Committed
Resilient
Motivation to learn and ultimately develop into highly skilled professional pilots
Great communication and leadership skills
Together with your colleagues, you’ll make sure that TUI customers have the best experience whilst travelling to and from their holiday helping them to “Live Happy”.
Resilience to work hard throughout a challenging course
Hard-working, rewarded with a dynamic and exciting career where each day is different.
The ability to remain calm under pressure
Course information
ATPL Ground School
Basic Flying Training
Intermediate & Advanced Flying Training
About the Job
(T.T.F.F.E.Y)
TUI is the world’s number one integrated tourism business.
TUI Airline regroups all airline activities in UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles.
Flight Operations is a function within our airline organisation responsible for the safe and efficient operation of our airline.
Flight operations function operates as a multi-disciplinary team of experts driving efficiency and innovation.
Exciting opportunity to join our TUI Multi-Crew Pilot Licence (MPL) Cadet Programme, where over a 19 month period you will complete your initial flying training, and eventually fly the Boeing 737 as a Cadet Pilot from one of our UK bases.
You’ll complete our MPL programme, developed by TUI Airline, and will be instructed by TUI Airline trainers throughout the course.
As an MPL Cadet Pilot you’ll:
(T.R.E.P.G.M)
Team player and natural leader with excellent communication skills.
Resilient with the ability to manage stress effectively.
Excellent customer service skills, you’ll demonstrate a desire to deliver a great experience for our customers on every flight and ensure everyone sees us as the Best-Loved Holiday Company.
Proven ability to make the right decisions in any given scenario.
Genuine passion for aviation with a clear understanding of the TUI strategy and values (Trusted, Unique, Inspiring).
Mental capacity, drive and motivation to fully commit to your training for the duration of the course.
Our Values
(T.U.I)
… and an explanation of them.
Trusted- I take responsibility for my own actions so others can rely on me. I am honest, open, and transparent. I do the right thing for our people, customers, and shareholders.
Unique- I value differences and play to people’s strengths. I treat people as individuals and provide a personalised service. I am authentic and bring my personality to work.
Inspiring- I go the extra smile. I listen, learn, and encourage new ideas so we continuously improve. I am passionate about what we do and take pride in what we achieve.
Working at TUI; what are they ambitious about, and what are they doing about this?
(A.W)
Ambitious to become the leader within the travel industry and to achieve this we’re looking to build a capable, creative team who want to be a part of accomplishing that goal.
We never stop looking ahead, seeking new ways to delight our customers - and colleague - experience, and focus on our digitalisation agenda. We’re building a better, stronger, and more efficient airline for the future.
Info. from “Meet our pilots”
(D.L)
Dual Fleet pilot; ability to explore the world.
Lifelong career: TUI cater for pilot’s aspirations, career progression: recruitment, training.
TUI UK Fleet
30 737-800NG (1 order)
17 737 MAX 8 (35 orders)
0 737 MAX 10 (14 orders)
8 787-8
5 787-9
TUI Group management
Group:
Sebastian Ebel (CEO)
Mathias Kiep (CFO)
UK:
Andrew Flintham (Managing Director)
Henrik Anderson (Finance Director)
Holiday promise
(T.N.V.L)
Trust in TUI:
Nothing more important to us than making sure you have an amazing holiday.
Voted “Most Trusted Travel Company” by The Sun; “Excellent” reviews on Trustpilot.
Lots going on behind the scenes to make your journeys as smooth as can be- more standy aircraft than ever before.
What do TUI pride themselves on?
What are their goals?
Pride ourselves on over 100 years of travel expertise and fantastic customer service.
Goal: to make it as easy as possible for you to have the getaway you’ve always dreamed of.
People, Planet, Progress
People: empower people in destinations to drive development. TUI aims to raise €10 million via TUI Care Foundation by end of 2024.
Planet: reducing TUI’s environmental impact. SBTi.
Progress: accelerating the transformation. Rhodes co-lab: making the island a global role model for sustainable transformation.
Four key areas
(W.R.P.S.)
from people, planet, progress.
Waste reduction and management
Reducing our emissions
Protecting the natural world
Supporting the local economies and communities
Greener getaways
(P.O.G.)
Plastic usage- TUI joined Global Tourism Plastics Initiative to ensure problematic plastics are removed from our sector as quickly and sustainably as possible. Over 257 million pieces of single-use plastic have been removed.
Our fuel efficient airline- Boeing 737 MAX: 16% more fuel efficient than predecessor, 40% less noise pollution; 787 Dreamliner: 20% more fuel efficient than other jets. TUI put themselves at the forefront of R&D into sustainable aviation fuel.
Green & Fair hotels- conforming to the Global Sustainable Tourism Council’s requirements.
TUI Care Foundation
(I.E.25.560)
Independent organisation initiated and supported by TUI.
Ensures tourism continues to make a difference in the lives of young people, care for the natural world and help local communities.
25 projects in 20 countries.
560 travel and tourism entrepreneaurs supported during pandemic with COVID Relief Fund.
Awards
(S.F.F.B.)
The Sun- 2022 Most Trusted Travel Company: Voted for by Sun readers, outperforming competition.
feefo- 2020 Trusted Service Award.
Favourite Tour Operator 2019- TripAdvisor Travellers’ Choice Awards.
British Travel Awards 2021/2022- Best Travel Company for Lakes & Mountains Holidays and the Best Travel Company for Summer Sun Holidays, along with Best Travel Company for Ski/Winter Sports Holidays and Best Travel Company for Winter Sun Holidays.
TUI in the UK and Ireland in numbers
(11)
6 million holidaysmakers- UK’s leading travel brand.
9000+ employees.
85+ destinations in 38 countries.
4000+ properties.
60+ planes.
300+ travel agencies.
21 regional Airports.
6 cruise ships.
3 river cruise ships.
120+ cruise ports of call.
600+ Green & Fair hotels.
TUI Group across the world in numbers
(8)
No.1 travel company.
100+ years’ experience.
27 million customers.
67,000 travel experts.
180 worldwide destinations.
15 core source markets- UK (including First Choice), Ireland, Norway, Denmark, Finland, Sweden, Germany, Austria, Switzerland, Belgium, Netherlands, and France.
400+ TUI-owned hotels
150 planes
We work for you: Flexibility at TUI
(T.F.P.)
TUI Workwide: working abroad, remotely, in selected roles. Shows how TUI prioritise staff well-being.
Family & Friends discount on holidays.
Pension Scheme.
We Care: Health & Wellbeing at TUI
(E.F.P)
Employee Assistance Programme
Financial Wellbeing Portal
Private Medical Cover
