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BBVA > TS2 > Flashcards

TS2 Flashcards

1
Q

ICAL:

A

Name, SSN, Zip Code, and Phone Number

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2
Q

IAWS

A

Press enter beside AS to open application

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3
Q

OTG

A

is a system we use to view paper items that have been submitting through a customer’s account.

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4
Q

WAGN / MVER:

A

Verify Applicants and Co-Applicants

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5
Q

MACR:

A

Verify Authorized Users

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6
Q

MACV:

A

View Cards and Active Authorized Users

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7
Q

Branch Employee

A

We must obtain a Security Code of the Day from: Intranet>Important Links>S-Security Codes. Codes A,B, C, D or E. 1. Go to Portal > Atento Internet
Explorer 8 >
ephonebook.compassbnk.com

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8
Q

IAED:

A

Verify Authorized To Speak To

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9
Q

ACTIVATING CARD

A
  • Result code CA , Type Notes AAME, Y to act
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10
Q

IASC-

A

Review the Account Status codes and use if needed.

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11
Q

Reissue Pin Number-

A

Result code RP, Note account.

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12
Q

WAGN (RC = AU):

A

Add an Authorized User

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13
Q

WAGN (RC = RU):

A

Remove an Authorized User

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14
Q

MAMM:

A

Add or Remove an Authorized To Speak To

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15
Q

MCGI:

A

Update Password, Social Security Number, and Birthdate

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16
Q

MCEI:

A

Update Employer Information

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17
Q

MCNA:

A

If name is not correct, confirm existing address

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18
Q

RCRD-

A

Request card

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19
Q

Bankcard form NAME CHANGE-

A 
Submit form, Faxed or email card.us@bbva.com 
Bankcard Forms (Address Change): Address Maintenance for all consumer accounts-CVV
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20
Q

WAGN (RC = EM):

A

Update Email Address

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21
Q

IASC:

A

Inquire account status codes

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22
Q

IAGI:

A

VISA View General Account Info and Statuses
The IAGI screen provides a summary of the customer’s account, including balances, payments, and overlimit/past-due information.

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23
Q

IATD:

A

View Disclosure Info- Rates, Limits, APRs

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24
Q

IACD:

A

View Eligibility for Fee Waivers, Balance Transfers

25
Q

ICAU:

A

View Current Balance and Available Credit

26
Q

IASH:

A

View Seven-Year History

27
Q

MAEB:

A

To Verify Statement Format (TS2: MAEB)

28
Q

IAED:

A

View Notes and All EVENTS (IAES) occurring on account

29
Q

AAME:

A

Add Notes

30
Q

MAMM:

A

Add HIGH PRIORITY Notes

31
Q

MAME:

A

Update Notes

32
Q

RCAC:

A

View Letters Sent by Letter ID (from IAED) retrieve CORRESID

33
Q

WCRC:

A

View Letters Requested

34
Q

MACD + MFBO:

A

Change Do not solicit and/or Stop Conv. Check Mail Offers

35
Q

MASC:

A

Reopen a Credit Card-V9

36
Q

IACD + WAGN (RC = AS):

A

Process a Save (Rate reduction) One time fee 75.00

37
Q

ICLH:

A

View the Credit Limit History

38
Q

IRSS-

A

Update Income. Current credit scoreType T0094 ,press f2

39
Q

MMCL-

A

Confirm immediate availability type T over AUTO field

40
Q

WAGN (RC = LR): Increase / Decrease to the Credit Limit - Credit Limit Review

A

Request a Manual Limit Review- WAGN, LR, AAME, Cux name, income info, amount requested and date of last limit increase or decrease. 24/48 hours. 7/10 business days letters

41
Q

ICAU:

A

View Outstanding, Approved, or Declined Authorizations

42
Q

Add a Convenience Check Authorization

A

(TS2: MCCH), Check authorization is provided to bank representative, wait for branch rep to advise you that it do successfully go through.

43
Q

Add a Purchase or Cash Authorization

A

(TS2: ICAU) Press F2 or from wagn act VA. Authorization is provided to the cashier the cashier may contact THEIR merchant services for steps to process cash authorizations.

44
Q

Delete an Authorization (Check Cards, and ALL Credit Cards)

A

Under or over $100.00

Steps to delete authorizations: TS2 procedures (ICAU), input V

45
Q

Reset a Decline / Authorization Counter

A

TS2: ICAU), Change A to Y

46
Q

IACT:

A

View current posted transactions after the last

Statement

47
Q

IAPS:

A

View Charges for the Last 12 months (TS2: IAPS)

48
Q

MATO:

A

Provides the designated term for SLOC accounts

Bankform Fast Cash for Simplified Line of Credit (SLOC)- 3% fee,mínimum $1000.00

49
Q

Waive a Late Fee VISA and American Express

A

(IACH – IACD – WAGN)

50
Q

IASH-

A

to see if cardholder was mailed out a statement to quote the correct fee to the client. Also advise them that information can be

51
Q

Due Date Change (Cycle Change)

A

(TS2: WAGN – MAGI)

52
Q

IADH:

A

Inquire Dispute History

53
Q

WFRD:

A

To review transactions with the customer that Bankcard Security has flagged for possible fraud.

54
Q

IAPH

A

Inquire Account Payment History last 5 payments

55
Q

IAAP:

A

Viewing Automatic Payments and submitting requests

56
Q

ITCH:

A

Payment allocation / INQUIRE TRANSACTION CATEGORY HISTORY

57
Q

Report/Blocking a Card Lost / Stolen

A
  • LS or ST , input Y for new card

U.41.X

58
Q

IACC:

A

View Convenience Checks Already Issued & Stop Payments Made

BBVA (10 decks)

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