TS2

Question 1

ICAL:

Answer 1

Name, SSN, Zip Code, and Phone Number

Question 2

IAWS

Answer 2

Press enter beside AS to open application

Question 3

OTG

Answer 3

is a system we use to view paper items that have been submitting through a customer’s account.

Question 4

WAGN / MVER:

Answer 4

Verify Applicants and Co-Applicants

Question 5

MACR:

Answer 5

Verify Authorized Users

Question 6

MACV:

Answer 6

View Cards and Active Authorized Users

Question 7

Branch Employee

Answer 7

We must obtain a Security Code of the Day from: Intranet>Important Links>S-Security Codes. Codes A,B, C, D or E. 1. Go to Portal > Atento Internet
Explorer 8 >
ephonebook.compassbnk.com

Question 8

IAED:

Answer 8

Verify Authorized To Speak To

Question 9

ACTIVATING CARD

Answer 9

• Result code CA , Type Notes AAME, Y to act

Question 10

IASC-

Answer 10

Review the Account Status codes and use if needed.

Question 11

Reissue Pin Number-

Answer 11

Result code RP, Note account.

Question 12

WAGN (RC = AU):

Answer 12

Add an Authorized User

Question 13

WAGN (RC = RU):

Answer 13

Remove an Authorized User

Question 14

MAMM:

Answer 14

Add or Remove an Authorized To Speak To

Question 15

MCGI:

Answer 15

Update Password, Social Security Number, and Birthdate

Question 16

MCEI:

Answer 16

Update Employer Information

Question 17

MCNA:

Answer 17

If name is not correct, confirm existing address

Question 18

RCRD-

Answer 18

Request card

Question 19

Bankcard form NAME CHANGE-

Answer 19

Submit form, Faxed or email card.us@bbva.com 
Bankcard Forms (Address Change): Address Maintenance for all consumer accounts-CVV

Question 20

WAGN (RC = EM):

Answer 20

Update Email Address

Question 21

IASC:

Answer 21

Inquire account status codes

Question 22

IAGI:

Answer 22

VISA View General Account Info and Statuses
The IAGI screen provides a summary of the customer’s account, including balances, payments, and overlimit/past-due information.

Question 23

IATD:

Answer 23

View Disclosure Info- Rates, Limits, APRs

Question 24

IACD:

Answer 24

View Eligibility for Fee Waivers, Balance Transfers

Question 25

ICAU:

Answer 25

View Current Balance and Available Credit

Question 26

IASH:

Answer 26

View Seven-Year History

Question 27

MAEB:

Answer 27

To Verify Statement Format (TS2: MAEB)

Question 28

IAED:

Answer 28

View Notes and All EVENTS (IAES) occurring on account

Question 29

AAME:

Answer 29

Add Notes

Question 30

MAMM:

Answer 30

Add HIGH PRIORITY Notes

Question 31

MAME:

Answer 31

Update Notes

Question 32

RCAC:

Answer 32

View Letters Sent by Letter ID (from IAED) retrieve CORRESID

Question 33

WCRC:

Answer 33

View Letters Requested

Question 34

MACD + MFBO:

Answer 34

Change Do not solicit and/or Stop Conv. Check Mail Offers

Question 35

MASC:

Answer 35

Reopen a Credit Card-V9

Question 36

IACD + WAGN (RC = AS):

Answer 36

Process a Save (Rate reduction) One time fee 75.00

Question 37

ICLH:

Answer 37

View the Credit Limit History

Question 38

IRSS-

Answer 38

Update Income. Current credit scoreType T0094 ,press f2

Question 39

MMCL-

Answer 39

Confirm immediate availability type T over AUTO field

Question 40

WAGN (RC = LR): Increase / Decrease to the Credit Limit - Credit Limit Review

Answer 40

Request a Manual Limit Review- WAGN, LR, AAME, Cux name, income info, amount requested and date of last limit increase or decrease. 24/48 hours. 7/10 business days letters

Question 41

ICAU:

Answer 41

View Outstanding, Approved, or Declined Authorizations

Question 42

Add a Convenience Check Authorization

Answer 42

(TS2: MCCH), Check authorization is provided to bank representative, wait for branch rep to advise you that it do successfully go through.

Question 43

Add a Purchase or Cash Authorization

Answer 43

(TS2: ICAU) Press F2 or from wagn act VA. Authorization is provided to the cashier the cashier may contact THEIR merchant services for steps to process cash authorizations.

Question 44

Delete an Authorization (Check Cards, and ALL Credit Cards)

Answer 44

Under or over $100.00

Steps to delete authorizations: TS2 procedures (ICAU), input V

Question 45

Reset a Decline / Authorization Counter

Answer 45

TS2: ICAU), Change A to Y

Question 46

IACT:

Answer 46

View current posted transactions after the last

Statement

Question 47

IAPS:

Answer 47

View Charges for the Last 12 months (TS2: IAPS)

Question 48

MATO:

Answer 48

Provides the designated term for SLOC accounts

Bankform Fast Cash for Simplified Line of Credit (SLOC)- 3% fee,mínimum $1000.00

Question 49

Waive a Late Fee VISA and American Express

Answer 49

(IACH – IACD – WAGN)

Question 50

IASH-

Answer 50

to see if cardholder was mailed out a statement to quote the correct fee to the client. Also advise them that information can be

Question 51

Due Date Change (Cycle Change)

Answer 51

(TS2: WAGN – MAGI)

Question 52

IADH:

Answer 52

Inquire Dispute History

Question 53

WFRD:

Answer 53

To review transactions with the customer that Bankcard Security has flagged for possible fraud.

Question 54

IAPH

Answer 54

Inquire Account Payment History last 5 payments

Question 55

IAAP:

Answer 55

Viewing Automatic Payments and submitting requests

Question 56

ITCH:

Answer 56

Payment allocation / INQUIRE TRANSACTION CATEGORY HISTORY

Question 57

Report/Blocking a Card Lost / Stolen

Answer 57

• LS or ST , input Y for new card

U.41.X

Question 58

IACC:

Answer 58

View Convenience Checks Already Issued & Stop Payments Made