Bankforms Flashcards
Autopay request
Customer request to set up on autopay
BankCard address Change
If outside the area the account will close within 60 days
Credit Bureau Dispute
We can submit the form at the time of the call, however, the customer must send a copy of the credit report before our processing department is able to
Due date change
inform customer change will happen 60 days, account cannot be past due,
Manuel Payment by phone
If no record found in Intell-A- Check
Name change
If the requested name is listed in ALNOVA , sen email to STOC_bankcard@bbva.com
Online balance transfer form
Online
Payment Issues
Veify how payment was made Branch, Online, Mail, Check, PBP, Provide proof of payment.
Point escalations
Reward department
Rate reduction
Account must be current, not past due and in good standing.
SLOC Cash advance
Use this form to process SLOC cash advances.
Statement request form
Verify if statement has generated in IASH, Statement fee reminder 1-12 $7 13-24 $17 25-36 $27 37-7 years $37 IMPORTANT NOTE > We DO NOT Charge customers who live in the following States: Delaware Indiana Iowa Kansas Louisiana Maryland North Carolina Pennsylvania South Carolina West Virginia Wyoming
Customer- Fax and Mail only
Branch- Email only (verify SC)
TBR request
Allow 24 hours to be processed
Transaction disputes
Customer wants to dispute a transaction that has posted on account
Credit balance refund
To refund customer when they have a positive balance
