Scripts

Question 1

NACHA SCRIPT:

Answer 1

“Mr/Mrs_____, let me confirm this information with you: I am processing an electronic ACH payment from (bank name) from (checking or savings account # ______, referencing check # (if they use one) in the amount of $_____ with today’s date _____. Is that correct? Thank you, one moment while I process this payment and get you a confirmation number. If you have any questions about this payment you can call us at 1-800-239-5175. Your confirmation # is_____________. Is there anything else I can assist you with?”

Question 2

FAST CASH SCRIPT (SLOC):

Answer 2

Mr/Mrs._____, let me confirm this information with you: I am processing a Fast Cash transaction from your SLOC to (checking or savings account #_________, in the amount of $____________ with today’s date __________. And you are aware of the 3% fee to transfer funds. Is that correct? Thank you, one moment while I process this transaction. if you have any questions about this transaction you can call us at 1-800-239-5175. Is there anything else I can assist you with?

Question 3

Fast Cash script important information:

Answer 3

Checking account
Routing number
Minimum $1.000
Takes 24 to 48 hours

Question 4

TRAVELERS:

Answer 4

send an email
to travelers.group@bbva.com

Customer Name: 
Debit Card Number: 
Traveling to: 
Dates: 
Expiration Date: 
Email Address: 
Number for client While away (If Available): 
Names of any additional travelers: 
Any additional Information: