Emails

Question 1

bcbusinessaccount.us@bbva.com

Answer 1

Email that receives all bank forms from business

Question 2

STOC_Bankcard.us@bbva.com (Atento Consultants)

Answer 2

 Receives emails from Atento Consultants

 Receives incoming faxes from Lightning Fax at (205) – 524- 4010

 Copies documents (name, applications, convenience checks, payments, auto pay forms, ect.)

 Alternate address/reroute card

 Research – payment issues, balance transfers not posting within standard time frame, stop payment request on BT’s, credit balance refund checks, pending applications research

 Procedures outside of turnaround time

 Release of Authorizations

 Reinstatement requests for RD due to return mail

 Good faith letters

Question 3

Bankcard.us@bbva.com (BBVA Compass Employees)

Answer 3

 Receives emails from BBVA Compass Employees

 Reroute a Credit Card (not debit card)**

 Send in documents (check images, auto pay, etc)

 Request Exceptions (activating card without CVV code, obtain cards numbers, obtain auth codes, reinstate cards)

 Account Maintenance Credit Cards

NOTE: Forms such as applications, auto pay forms and BT forms can be submitted through One Stop

Question 4

Card.us@bbva.com (Customers)

Answer 4

 Receives emails from Customers

 Customer needs to send in documents (address change, copies of checks, auto pay, etc)

NOTE: We do not send out customer specific info