Troubleshooting HiRes BES

Question 1

Basic Troubleshooting Steps

Answer 1

1. Ask the right questions (and ask permission to ask questions)
2. Visually inspect equipment
3. Perform mic check
4. Systematically replace components

Question 2

CI Equipment Toolbox

Answer 2

utilize spare parts
be familiar with processor-specific equipment
replace 1 part at a time until you find broken components
(order how they normally go: cable, T-Mic, battery, processor)

Question 3

Clinicians HeadPiece Kit

Answer 3

Spare components to manage the UHP and AquaMic

UHP Magnets
Thin Magnets for AquaMic
Bottom Cover Patches
Foam Spacers
Removal Tool

Question 4

Common Clinical Issue:

Dirty equipment

Answer 4

issue may present as:

• intermittency
• no sound
• unusual or improper function

recommend

• dry cloth
• rubbing alcohol (on tip of cable potentially)
• hearing aid brush (can scratch nano case on this)
• pencil eraser

Question 5

Common Clinical Issue:

Poor Sound Quality

Answer 5

Issue may present as:

• intermittency
• static
• distortion

Potentail Causes

• Debris on mic
• Damaged cable

Recommend:

• ask questions
• mic check
• inspect equipment
• replace components
• try another audio input source

Question 6

Common Clinical Issue:

Processor LED doesn’t illuminate to loud input

Answer 6

issue may present as:

• no green LED with input to mic
• no response from recipient

Potential Causes:

• AGC not enabled
• cable issue
• poor mic function
• battery power low
• setting on the processor

Recommend:

• verify SP settings
• inspect equipment
• try another program
• mic check
• try another audio input source
• try another battery

Question 7

Common Clinical Issue

Decrease in Battery Life

Answer 7

Issue may present as: less than expected battery life

Potential causes

• change in program settings
• age of battery
• debris on battery
• improper use of battery or charger

Recommend:

• clean battery contacts
• check charger LED when powered/inspect charger
• try different battery
• try different type of battery (Neptune)
• try different program setting

Question 8

Common Clinical Issues

Wet Processor (not Neptune)

Answer 8

Issue may present as:

• accidental exposure to water
• intermittency due to high humidity
• poor sound quality

If moisture is suspected as causing issue:

• gently she out water if post submersion
• remove cable, HP and battery
• dry with soft cloth
• place all in Dri-aid kit (Zephyr)
• contact Customer Service if full functionality doesn’t return after drying process completed

Question 9

Common Clinical Issues

HP Retention

Answer 9

May present as

• HP falls off
• intermittent sound

Normal for HP to fall off several times a day (if never falls off, remove magnet(s))

If excessively falls off (>10x):

• check length of HP cable
• try different HP
• try different wearing option (OEPO)
• add a magnet

Question 10

Common Clinical Issues

HP Irritation

Answer 10

May present as:

• pain
• swelling
• change in skin color
• no hair growth around HP

Manage irritation by:

• reducing magnet(s)
• try different HP
• try moleskin (provides little barrier)

Monitor Flap

• daily- 1st month after initial stim
• weekly- first 6 months after initial stim
• monthly- long term basis
• other- weight gain/loss, pregnancy, aging, hair loss, diabetes, illness