Trouble Signals Flashcards
What is the procedure for calling on trouble signals?
1 Check for restore
2 Notify if not restored
What is a trouble signal?
A signal showing that a sensor or the system is not in normal status or is not working properly
You tell the customer you got a trouble on fire signal and they say, “There’s a fire?? Where??” How should you respond?
There isn’t a fire, just a low priority or trouble signal coming from the fire system there.
What are the 2 main causes of power loss signals?
Power outtage and the system becoming unplugged
Should we tell someone how to change their batteries?
No. Refer to the main office
This type of signal monitors a “particular” area of the alarm system
Supervisory
This type of signal is when someone is messing with a sensor or with the system. Can happen when the battery is changed.
Tamper
What is a restore signal?
When a sensor has returned to its normal status
What is 4108?
Disregard per restore
When checking if a restore matches a trouble, we will look at the point, description or one more thing. What?
Signal Code
System reset
A system reset is a type of restore that restores every trouble signal that came in before it.
What do you do if you access a trouble signal that’s since been placed on test?
You can FC per test because a dealer or technician is aware of what’s going on and are working on it.
Why do we get passwords from site on critical alarms?
To be sure that the person who answered can take care of the issue.
Can you 4108 on critical alarms?
Depends on the action plan.
