Trouble Shooting Printers

Question 1

Trouble shooting printers A+ 1001

Answer 1

Ready

Question 2

Printing problems

Answer 2

Print to different location, like test page. Use diagnostic tools, Vendor application, 3rd party tools for testing

Question 3

Bad output:Streaked

Answer 3

Clean printheads, Laser - scratched photo drum

Question 4

Bad output: Faded

Answer 4

Replace ink and toner, Laser cleaning process failing.

Question 5

Bad output: Color wrong

Answer 5

Replace ink and toner, Laser cleaning process failing.

Question 6

Bad Output Smudge

Answer 6

Toner smudges fuser not fusing properly, needs replaced

Question 7

Bad output: Jam

Answer 7

Remove carefully. Check pickup rollers and tray. Creased paper wrong weight of paper.

Question 8

Network issues

Answer 8

No connectivity - Power? Wires/wireless connected.

Question 9

Network issues

Answer 9

Access denied - Check security tab configurations

Question 10

Bad output: Garbled characters

Answer 10

Wrong printer driver, diffent page description language, Bad application, Check with test page.

Question 11

OS issues

Answer 11

Unable to install printer driver must have rights, right kind of driver x86 or x64

Question 12

Backed up print queue

Answer 12

Problem with print server stacking print queue, Print spooler service restart usually resolves

Question 13

Error message on printer

Answer 13

Low memory errors common, Laser printers have to have entire page loaded.

Question 14

No output

Answer 14

Check power, Check display for messages, test network operating system, connect via USB to test network settings.

Question 15

Corrupted print job

Answer 15

Spooler fails, error messages logged into event viewer.