How To Trouble Shoot

Question 1

Troubleshooting A+ 1001

Answer 1

Ready

Question 2

Step 1

Answer 2

Identify the problem:Get details, try to repro

Question 3

Step 2

Answer 3

Establish a theory:Start with simple theories, Research

Question 4

Step 3

Answer 4

Test theory: Determine next steps, Test theories

Question 5

Step 4

Answer 5

Evaluate Results:

Question 6

Step 5

Answer 6

Establish plan of action: Correct issue with Minimum impact

Question 7

Step 6

Answer 7

Implement plan: Fix the issue

Question 8

Step 7

Answer 8

Verify full system functionality: Testing to ensure its all resolved

Question 9

Step 8

Answer 9

Document Findings: Document findings if issue shows up again.

Question 10

HARDWARE TROUBLE SHOOTING

Answer 10

READY

Question 11

Unexpected shutdowns

Answer 11

Caused by excessive heat, Check fans, check BIOS Fan status. Failing hardware check if anything failed in logs run diagnostics

Question 12

Lockups

Answer 12

Similar to shutdowns, check for any activity, status lights, try ctl alt delete, update drivers/software patches, Low resources, RAM storage.

Question 13

POST (Power on self test)

Answer 13

Checks cpu, video, memory status. Failures noted with beeps.

Question 14

POST and boot

Answer 14

Blank screen - Bad video card, Check bios configuration, Bios time and setting check motherboard battery. Attempting to boot from invalid device.

Question 15

Continus boot

Answer 15

Boot loop, How far does report go, Bad driver or OS configuration, F8-boot from last know configuration. or F8 safe mode.

Question 16

No power

Answer 16

Use Multimeter to check power sources

Question 17

Overheating

Answer 17

Heat generation, Cooling systems Fans and airflow. Heatsinks, Remove dust, Check Bios to check temperature.

Question 18

Loud Noises

Answer 18

Computers shouldn’t grind or rattle. Clicking harddrive related.

Question 19

Rattling noises

Answer 19

Loose componets

Question 20

Scraping Noises

Answer 20

Hard drive issues

Question 21

Clicking Noises

Answer 21

Fan problems

Question 22

Pop Noises

Answer 22

Blown capacitor

Question 23

Intermittent device failure

Answer 23

Bad install, reseat. Bad Hardware, Heat and vibration can cause this.

Question 24

Indicator lights

Answer 24

POST LIGHTS USE CODES, Power, Link lights. Speed, Activity,

Question 25

Smoke

Answer 25

Disconnect power.

Question 26

Crash screens

Answer 26

Windows stop screens stop OS systems. Written to even log.

Question 27

The spinning death

Answer 27

MacOsx Lose control of your OS.

Question 28

Log entries

Answer 28

Windows - Event view centralized Logs, Linux: var/log, Mac - Logs/console

Question 29

console message

Answer 29

Detailed, Take picture, write down error message.