Transformation Model

Question 1

Define Operations

Answer 1

collection of activities (processes) required to deliver a specific output (goods or services) to end or intermediate consumers

Question 2

Define Operations Management

Answer 2

the design, control and coordination of resources and processes to provide customer an stakeholder value

Question 3

Define the Transformation Model

Answer 3

• The transformation model describes the main components of any operation
• another name for the input-process-output model

Question 4

Outline the Transformation Process

Answer 4

1. Products and services delivered to customers i.e. output
   e. g. lecturettes, lectures, seminars
2. How outputs are produced and delivered i.e. the processes
   e. g. record the videos, uploading them,
3. What resource is used and consumed to produce the output i.e. the inputs/ transformed resources
   e. g. concepts from books, case studies, papers
4. what resources use the input and operations the processes i.e. transforming resources
   e. g. lectures, tutors, website

Question 5

What are the different levels of the transformation model

Answer 5

Flow between operations = Operation
Flow between processes = Process
Flow between resources = Supply Network

Question 6

Define Process

Answer 6

-individual set of activities required to fulfil the transformation of information, materials, knowledge and customers into an output within an operation

• an operation can be unpacked to smaller processes
• smaller process can be analysed in terms of inputs activities, outputs etc.

Question 7

Define Supply network

Answer 7

different operations can be connected with each other to form a supply network
-supply networks describe the entire set of operations that start with the “rawest” of inputs and ends with the “final” output delivered to the end consumer

Question 8

4 Operations Management Activities

Answer 8

Directing
-the overall strategy of operation
Designing
-operations resources and processes
Delivery
-planning and control processes
Developing
-process performance