Training Coaching Counselling

Question 1

Adult learning should reflect the theory of _________, which emphasizes that adults are self directed and are willing to take responsibility for their decisions

Answer 1

Andragogy

Question 2

An officers learning retention increases to 80% when

Answer 2

The concepts are discovered and solved individually

Question 3

What is the true about a police sgt role as a trainer

Answer 3

Supervision and training are always interdependent

Question 4

Coaching is a positive process. What has research shown is the value of both coaching and training

Answer 4

It increases learning retention by up to 4 times as much as training alone

Question 5

_________ is a positive process that places a superior in a position to help officers preform more effectively, achieve at a higher level , and become increasingly self sufficient

Answer 5

Coaching

Question 6

There are a number of characteristics that come to mind when one considers the the qualities possessed by those who can be described as performing effectively. One of these values is vision. Leaders with this quality

Answer 6

Look at the future and seldom dwell on the past

Question 7

Communicating and emphasizing listening is an art and a skill that can be learned. It is an important principle of effective coaching. What is true bout effective coaching ?

Answer 7

The best way to find out what officers need is for supervisors to listen to them

Question 8

What is the foundation of coaching ?

Answer 8

A positive working relationship

Question 9

When a supervisor says “this is the way we do it around here: what is he doing in the coaching process

Answer 9

Strengthening the value system of the department

Question 10

Constructive feedback can be one of two types

Answer 10

Optimistic or corrective

Question 11

Feedback should be

Answer 11

A constant process so that officers know whether a performed task is acceptable or not

Question 12

If officers cannot learn technical skills from their immediate supervisor :

Answer 12

There is a lessening respect for the supervisor

Question 13

A Coach should develop an attitude that allows for functional independence. Job involvement generates a feeling of being a contributor to the department. The old truism that sums this up is :

Answer 13

People support most what they help create

Question 14

A supervisor should be a role model for those supervised, constantly performing at the highest possible professional level. What is a NOT good way to do this ?

Answer 14

The axiom Do what i say not what I do

Question 15

Coaching involves imparting skills and information so that officers can meet daily performance challenges. What is not recommended

Answer 15

Counseling being punitive in nature
( Punitive -intended as punishment)

Question 16

The 20/80 rule is an important took of effective coaching. What is this rule

Answer 16

Supervisors should speak only 1/5th of the time

Question 17

An effective flexibility approach in one on one counseling is

Answer 17

Ask open ended questions about specific instances

Question 18

When it comes to development counseling, what is the final key element that focuses on the future and the subordinates potential

Answer 18

Support

Question 19

A supervisor is apt to chose this counseling style when time is of the essence when an officer is in a quandary as to what should be done or if the officer is new to the job and does not have the temperament to handle a field situation

Answer 19

Directive

Question 20

The competent supervisor must approach each subordinate as a unique individual. The myriad of diverse situations that confront an officer can require a differing counseling approach. This approach to counseling is preferred over other methods in most situations, IN this approach a climate is created wherein each employee can grow, develop and perform effectively

Answer 20

Nondirective Style

(Officers are encouraged to seek out and accept responsibility as they develop their professional skills)

Question 21

What are the three Counseling styles

Answer 21

Directive
Nondirective
Combined styles

Question 22

What counseling style tends to treat symptoms not problems

Answer 22

Directive

Question 23

A counselor should start a session by stating its purpose and creating a subordinate centered environment. Another way to improve counseling techniques is :

Answer 23

Paraphrase the remarks of the officer as a means of demonstrating that you are an active listener

Question 24

Counseling sessions should last :

Answer 24

an hour or less

Question 25

Mentoring can be defined as

Answer 25

An inclusive process

Question 26

Mentoring provides individuals with all of the fallowing (5)

Answer 26

Psychosocial reinforcement

acceptance

belongingness

a sense of identity

encouragement

Question 27

One study found that to best influence their patrol officers behavior, field supervisors must

Answer 27

lead by example