Change Coping with Organizational change

Question 1

Real Organizational change is effectuated by

Answer 1

First line supervisors

Question 2

Real Organization change is effectuated by first line supervisors, Those who had conducted research on organizational change suggest that most officers (80%) will

Answer 2

Wait to be convinced or wait until the change is unavoidable

Question 3

Not many organizations accept change as readily as law enforcement agencies. The job is viewed as dominant and the positive feeling generated by the job lead to increased job satisfaction. One Study found that. when examining the actual police job, the most important characteristic (as perceived by employees) was

Answer 3

The feeling that the job was important and yielded a feeling of accomplishment

Question 4

Much is still unknown when one considers employee attitudes and job satisfaction. Further research has identified two personality traits that affect job satisfaction directly

Answer 4

Extroversion or conscientiousness

Question 5

When Officers are to be imparted with change, acquiescence is more apt to occur when

Answer 5

Knowledge about the pertinent facts right from the start

Question 6

What does acquiescence mean ?

Answer 6

To accept something reluctantly.

Question 7

An important feature of change is the prospect of ________, which imply the possibility of rejection, but which can, by involving members in the decision making process foster a positive response to change

Answer 7

Alternatives

Question 8

Ensuring policy compliance to unpopular decisions is an inevitable part of the first line supervisor job, The most effective compliance gaining technique :

Answer 8

Give officers adequate justification for the decision

Question 9

What is the SECOND most effective way to reduce resistance to change?

Answer 9

Obtaining input from officers before issuing what will be an unpopular decision

Question 10

Supervisors must distinguish between ________ and _____________resistance if organizational change is to be accomplished

Answer 10

Rational and Emotional

Question 11

As a supervisor it is essential to make a compelling case for any proposed change, A key is to address not only what is being done but also why it is being done. As a supervisor you should

Answer 11

Never assume the reasons for change are obvious

Question 12

What is an effective way to respond to an unpopular mandated change

Answer 12

The supervisor must be open and candid with everyone and explain the reason for the change carefully